Tyler Weaver Email & Phone Number

As the Director of Operations and Customer Experience, I oversee the seamless integration of customer support, account management, and cross-departmental collaboration to drive operational excellence. My role focuses on delivering outstanding service while strategically managing the end-to-end customer journey. Key responsibilities include:Leading account management and customer support teams to enhance client satisfaction and retention.Driving strategic planning and execution of operational initiatives to optimize processes and improve service delivery.Overseeing program management, ensuring the successful deployment and execution of key contracts.Managing device and solution strategy, ensuring alignment with customer needs and organizational goals.Fostering strong interdepartmental connectivity to ensure a unified approach to customer experience and operational efficiency.With a focus on operational performance and customer-centric strategies, I ensure that we exceed client expectations while driving business growth.

Nashville, Tennessee, United States

Since May 2022, I've spearheaded Business Enablement and Sales Optimization, overseeing a thorough revamp of global processes to align with governance standards and organizational goals. By restructuring workflows and deploying integrated systems, I enhanced operational efficiency and minimized bottlenecks. Using Lean Six Sigma, I mapped processes meticulously and implemented improvements to meet industry best practices. Managing global adoption of new processes, I ensured smooth transitions and high user adoption rates. I built strong relationships with key stakeholders, offering expert guidance on enhancements and communicating changes effectively through regular updates and transparent meetings. I developed comprehensive training programs, knowledge articles, and presentations to educate stakeholders on new tools and practices. Facilitating user feedback sessions, I prioritized continuous improvement and user satisfaction, while collaborating with IT for optimal technology support and ensuring robust KPI and SLA implementation. I supported audit inquiries with detailed process documentation and maintained compliance with governance standards and organizational policies throughout.

Greater Nashville Area, Tn

I effectively oversaw Dell’s largest commercial account portfolio, managing a semi-annual lease quota of $10 million. I cultivated and sustained strong relationships with C-level decision-makers, facilitating significant multi-million-dollar IT purchases and developing innovative leasing contracts. Through these efforts, I consistently achieved outstanding levels of customer satisfaction and loyalty, contributing to sustained business growth and client trust in Dell's solutions and services.

Murfreesboro, Tn

I led the sales team to achieve top performance within the store, providing strategic direction and support. I played a pivotal role in training and mentoring incoming sales representatives, ensuring they were equipped with the skills to succeed. Additionally, I managed an inventory exceeding $12 million and successfully secured contracts with state and local governments. My efforts resulted in achieving Mark of Excellence and maintaining consistently high customer satisfaction scores, underscoring my commitment to excellence in customer service and operational management.

Nashville, Tn

In an ever-changing industry, car dealers require assistance more than ever in converting customers from browsing vehicles to making purchases. At SMA, we specialize in generating traffic for car dealers and delivering measurable results.

I effectively managed sales associates and inventory while assuming primary responsibility for closing deals directly from the desk. My rapid promotion from sales consultant to management underscores my strong performance and leadership capabilities. I enhanced team performance through effective leadership and training initiatives, achieving the Mark of Excellence and maintaining consistently high customer satisfaction scores. Additionally, I am a graduate of the Rehard and Associates F&I Excellence program, further demonstrating my expertise and commitment to excellence in finance and insurance management.