Ju Chen Ackermann (Msc,Ma,Pmp) Email and Phone Number

Responsibilities • Research intelligence/ academic research management portfolio business development and market segment, focus on total renewal growth strategy, uncover up-sell or cross-sell opportunities• Lead in formulating the customer solution renew engagement plan, communicating actionable recommendations to the client• Develop analytical project and engagement plans with the client and internal teams, vendors• Deliver onsite customer trainings to Hong Kong, Macau & Mainland China institutions

Responsibilities • Develop account service delivery strategies and plans• Manage end-to-end complex operational process cycles, serve as a focal point for services • Manage vendor service, external procurement, and partner contracts/agreement terms and conditions• Provide alignment between Solutions Management, Services Management and a community of third party partners • Lead virtual global delivery team and coordinate related activities across various cross-functional teams, including sales leads, solution leads, pricing specialists, legal, contract, delivery, transition, supply chain management team, vendors, etc.• Carry out service performance reviews with the customers and vendors• Develop new customer relationshipsProjects• Managed Cloud Service• Supply, delivery, implementation and maintenance of SAP system• Digital transformation service implementation for IoT industry• Storage as Service project launch and deployment in China• DevOps/Service Automation• Complex Integration

Responsibilities• Drive end-to-end regional bid process, including:o Lead in forming the core capture team, managing the capture and bid resources, and tracking and reporting the bid budget and processo Bid plan, develop solution strategy, identify bid “Win Strategy”, develop the PTW (price-to-win) strategyo Drive global virtual team to input technical and commercial response in project bidding documents, including sales, solution, pricing, legal, contract, delivery, transition, supply chain management teams, etc.o Provide alignment between Solutions Management, Services Management, global/regional Alliances and Channels, and a community of third party partners, to deliver rich solutionso Assist the contracts manager and executive officer in negotiations and contracting, review agreement, terms and conditions and related documentso Lead in preparing for the preliminary and final bid gate reviews, orals and/or demonstrations• Deliver client oral presentation and conduct site visits• Conduct Win/Loss review • Review current service across strategy, process and policies to improve service overall qualityMajor bids• AIA next generation IT service ($ 150M): Banking Omni-Channel solution• China Re core system ($ 250M): Re-insurance• Data Center Managed Service• Cloud service Achievements• Increased the bid chance of winning by enhancing proposal quality• Refined the bid process for the AMEA region• Streamlined sales department operations

Responsibilities• Project planning and create breakdown tasks• Monitor Agile development sprints status via sprint planning, daily scrum meetings and retrospectives• Track, monitor and report project status regularly with project stakeholders • Clear project issues with product team, service team, development team and other stakeholders• Lead on-site, hands-on training• Identify and execute strategy, process and policies improvement measuresAchievements• Promoted after only 11 months in the role• Ｋey clients include China Mobile Communications Corporation, Time Warner, Comcast, etc.• Improved cross-organizational workflow management• Delivered innovative projects, Conditional Access System virtualization deployment on WMware and Hyper-V, on very tight scheduleProductsImbedded Conditional Access System to protect media content or applications against the threat of piracy, on Set Top Box, Android devices, Apple devices, PC. The Customers include: CMCC, Time Warner, ComCast, etc.Key projects• China Mobile Open Mobility Platform (OMP) Project • China Mobile Game Center Game Protection Project• Home Networking security product Project for Time Warner• Home Networking Project for ComCast• Conditional Access System virtualization deployment on WMware and Hyper-V

Responsibilities:• Lead software develop projects, with international development teams• Manage product review process, including technical validation and content review with peers, product team, service team, development team and other stakeholders;• Drive project release/delivery• Conduct external operator/end-user classroom trainingProjects:Drilling Software, Geology software, Geophysics Software, Information Management Software, production Software, Reservoir Engineering Software, Software Training, Software localization, etc.Achievements:• Voted Schlumberger Beijing R&D centre Discipline best employee (2011).• Created and launched division new website• Received patent award/designation• Featured in Schlumberger worldwide-published magazine, technical articles and white paper • Improved product quality, including technical accuracy, usability; Improved internal and external customer satisfaction

Responsibilities• Manage a team of 10 people• Manage vendor selection process• Project life cycle management, drive project delivery with marketing, construction, leasing teams and third party• Drive regular technical/design co-ordination (internal/external) meetings and project status weekly meetings• Drive change request review meeting, create plan for approved changes, and follow up change process, track change status• New business developmentProjects• Managed landmark project-Beijing San Li Tun “Opposite House” (Design, construction, leasing), spanning multiple teams in three countries, within tight schedule

Responsibilities:• Content layout design using Illustrator, InDesign, QuarkXPress • Organize book fare events, including Design marketing materials layout, typesetting (InDesign, QuarkXPress).• Liaise with external vendors for book fare marketing eventsAchievements:• Arranged a series of marketing events• Achieved internal and external customer satisfaction• Enhanced company portfolio