Ju-Chi Chen Email & Phone Number

- Initiated the T-Cat Home Delivery service within the first 5 months, expanding the available shipping solutions for medium-sized e-commerce stores.- Achieved 3-10% monthly order growth and a 20% reduction in client complaints by optimizing in-store pickup services through 60 features and bug fixes, enhancing the workflow consistency between our system and the logistics provider.- Developed user flows and UI for shipment-related functions, along with clear introductions and FAQs, to help e-commerce stores effectively utilize our logistics solutions and select the best delivery options for their business.- Collaborated closely with logistics contacts to address client issues and troubleshoot problems, while also supporting the announcement of various shipping service adjustments to ensure effective communication with our clients.

- Launched 20 features, 40 KPIs for measuring 5G service quality, and 120 bug fixes for CovMo, enabling timely signal monitoring for telecom engineering departments across various areas.- Led 10% of the system migration projects by partnering with project managers and quality assurance engineers to assess feasibility, define the migration scale, and ensure functional testing aligned with the migration schedule.- Collaborated closely with UI/UX designers to create product specifications and user flows, while providing showcases for the quality assurance team as references for developing test plans.

Digital Humanities and Wooden Slips Research- Renovated the outdated wooden slip database by redesigning interfaces and implementing an interoperable image framework in digital humanities, enhancing usability for wooden slip research and facilitating image exchange with partner institutes in Japan.- Conducted interviews with field researchers to map their scholarly methods and identify pain points in using the previous database as a research tool.- Verified the new platform's functionalities with real-world research cases to ensure alignment with researchers' needs.- Arranged on-site visits to seven institutes under the Getty and Smithsonian Institutions, interviewing 13 directors and department managers to explore operational methods of public and private art archives in the U.S.