• Interview and hire staff and instructors; train instructors and staff on policies, procedures and software; manage and direct all personnel; provide regular performance reviews and evaluations for instructors.• Teach instructor-led, stand-up delivery software training classes in most end-user applications; function as a substitute/emergency back-up trainer.• Scheduled all training courses; assist clients in designing training schedule; assign instructors to all courses – based upon skill level, personality and availability; resolve any scheduling conflicts (client or instructor).• Help Desk Support• Manage classroom and office SharePoint environment.

• Teach instructor-led, stand-up delivery software training classes.• Teach virtual instructor-led classes. • Help Desk Support on Microsoft Office applications.• Development of courseware for custom classes including Using Word to Create Accessible Documents, PowerPoint Beyond the Book and Digital Video. • Develop eLearning modules for clients.• Design, deploy and manage SharePoint classroom environment.

• Developed and implemented a process for ordering and tracking class materials from print vendors and third party book vendors.• Evaluated, selected and managed new print vendor. Managed working relationships with all book vendors.• Established a web based testing environment for TSA, Castle World Wide and others.• Proctored and administered web based exams.• Webmaster - Design and develop a new corporate website from the bottom up.

• Imaging classrooms with Symantec Ghost/Software Installations.• IT support for office staff.• Responsible for detailed data entry and schedule management.