​​• Manage up to 25 employees, assign workstations, scheduling workdays, oversee workflow • Document activities in MS Excel and Word • Deescalate customer concerns through active listening and negotiation • Collaborate with airline agencies in reference to flight manifest • Communicate via email, phone, face to face; documented morning briefings, checkpoint logs and reports • Operate, Calibrate and run diagnostics on Xray machine and diverse electronic devices. • Troubleshoot computers and peripherals on the network; reset WIFI and routers, install network printers and computer software

• Experienced in operating various screening equipment to identify dangerous objects in baggage and prevent their transportation onto commercial aircraft.• Mentored and guided new hires in the identification, collection, and preservation of evidence used to support law enforcement actions.• Proficient in operating and calibrating diverse electronic detection and imaging equipment.• Demonstrated effective leadership by delegating assignments to Transportation Security Officers (TSOs), allowing them to complete tasks autonomously while providing assistance when needed.• Managed competing priorities such as personnel rotations, data gathering for hourly throughput, machine certifications, and setting goals in a rapidly changing environment.• Adapted to and supported others during sudden changes in the work environment, ensuring employees were informed of immediate procedural requirements.

• Update and install code for radar systems • Troubleshoot radar • Detect and Identified security threats and vulnerabilities • Coordinated technical solutions, software upgrades and maintenance for equipment worth over 1 million dollars, keeping the organization’s equipment at 100% operational readiness • Provided technical support in the installation of fire alarms, security systems, and storage facilities valued in excess of $602,000 • Developed tracking system for all administrative personnel actions by compiling/charting statistical data, increasing accuracy and reducing timeline rate by over 70% • Managed the organization government purchase credit card, maintaining 100% accountability