Deployment Automation (Plus-One Work): Contributed to deployment automation via Azure Bicep templates, addressing bug fixes, conducting pipeline testing, and updating templates for enhanced security and best practices.Generative AI in SAP: Integrated Generative AI tools (GenWizard, Genlite) within SAP to improve project delivery speed and operational efficiency through SAP Build Process Automation.Terraform Engineer & Multi-Cloud Operations: Developed multi-cloud infrastructure solutions, managed Azure cloud architecture, and supported Azure DevOps CI/CD. Created Sentinel policies and used ServiceNow for task management.Knowledge Transfer Leadership: Facilitated Knowledge Transfer (KT) meetings to onboard associates, improving their understanding of workflows and enhancing team effectiveness.Point of Contact for SAP Troubleshooting: Acted as the primary onshore contact for SAP build process automation troubleshooting for six weeks, resolving issues efficiently and coordinating escalations for complex problems with senior personnel.Security Delivery Specialist: Designed and enhanced tech solutions aligned with business requirements, supporting app releases, addressing performance issues, and ensuring timely defect resolutions.

Design & Build -- Working with developers, communicating out vulnerabilities and making sure they get closed out within a specified time frame.Data Security -- With use of tools, assuring that access was provision to over 70 employees securely and unauthorized access from cyber attacks and data breaches are minimized. Security Risk Assessment -- Implementing key security controls and practices in applications to prevent/minimize defects and vulnerabilities. App Security Fundamentals --Utilizing tools to apply best practices and procedures to protect application/data.

• Hardware configuration – Managed set up and installment of 15 end user’s laptops and workstation, installing and configuring applications needed for productivity• Customer service – Managed testing center technical environment for over 20 end users per month. Troubleshot on average 50 technical issues monthly while maintaining a successful mitigation rate of 95% • Software development – Streamlined the process of application troubleshooting through the adoption of an inventory which monitored on-site assets, which led to an increase of productivity by 25%• Management – delegated daily tasks to three other IT interns, while educating them on software and procedures for Pearson VUE testing

• Software development – Utilized databased management software to assign/create clearance tags for new and current employees maintaining company security, patching updates and installed software on 80 graphic Kits per week with mac operating system.• Trouble shooting – Managed 50% of all tickets for any wiring, software, and hardware issues around the facility including Printers, macOS, Windows PCs and laptop maintenance.• Customer Service – Worked to mitigate by employing problem solving and collaboration with IT manager, establishing efficiency and security throughout company network maintaining above a 90% fault tolerance