Juan Quezada Email and Phone Number

• Oversee new project development for enhancements to HR systems on large to very large size projects requested within the enterprise-wide human resource information systems.• Work with the client to define the business requirements and build a comprehensive document that outlines a technically feasible, user-friendly solution that fully meets the needs and request of the business.• Propose ideas and recommend a solution to problems related to project design.• Manage the client team to obtain appropriate sign off on final requirements.• Engage other areas of HRIS such as security, reporting, about you, workspaces, change management and production support to ensure the project is addressed from end to end and the needs and interests of the business are met.• Work with IT to develop project milestones and timelines for development, SIT, UAT, production validation and go live.• Work with the client and production support to develop a testing plan, test scripts, and timeline• Lead the client team through the UAT process, reporting on testing progress, status for UAT completion and overall project status.

•Responsible for full life cycle recruiting for corporate leadership and non-leadership roles including Sales, Technical, Business to Business and Call Center.• Talent advisor serving as business partner for recruitment process and sourcing efforts, attracting top talent for assigned business units • Establish and maintain strong relationships on behalf of Talent Acquisition and partner with professional organizations and colleges both new graduates and alumni. • Develop and implement recruitment strategies for project hiring and new business. • Proactively seek candidates via social medians, professional associations, universities and direct recruitment. • Successfully build pipelines for diversity and future job openings. • Strategically source using Boolean strings and complex methods to identify potential candidates. • Collaborate with the VP, District Manager, General Manager and Project Managers for large contracts with all new business. • Advise and assist hiring managers on organizing, preparing, and implementing recruiting and retention programs.

• In charge of supporting 7 Tech Support Supervisor teams and ensuring high quality performance • Review historical trends and create action plans• Read out on performance to upper leadership• Proactive approach to eliminate future barriers• Coach and develop both Supervisors and direct reports• Provided Supervisors daily & monthly feedback on team evaluation • Take escalated calls when escalated above a Supervisor level• Acting AD as needed• Focus on key metrics such as Repeat caller and Returned NRB tickets

• Assist with recruiting and interviewing of highly talented individuals to support our customers. • Sourced best qualified individuals who would adapt in Verizon’s work environment and culture. • Initiated on boarding process in El Paso. • Assisted with creating the first bilingual interview guide for call centers across the nation.

• Support technical teams ranging from 12-17 employees at a time• Coach and develop direct reports• Proficient in all technical aspects of Verizon platforms and switches including Lucent and Motorola • Minimize NRB tickets by utilizing proper trouble shooting techniques and resources• Meet and exceed team goals • POC to test new devices and provide feedback on unknown issues• Work with field tech’s to help understand ongoing issues and future network expansion

• Support sales teams to hit and exceed sales targets• Coach and develop direct reports• Continuous training development focused around positioning and closing sales• Meet and exceed team goals • Create a fun and competitive environment