Juan Zelada Email & Phone Number

* Aligned project priorities, scope, and deliverables with stakeholders to meet organizational goals.* Led technical projects, enhancing efficiency by implementing automation and process improvements.* Assessed team performance, addressed escalations, and introduced strategies for continuous improvement.* Defined and negotiated SLA agreements, strengthening service reliability and client relationships.* Automated key processes, cutting operational costs and boosting team productivity.* Established and maintained system configuration standards, ensuring peak performance and reliability.* Spearheaded cross-functional initiatives to standardize operational practices.

* Led the support team in resolving critical production issues and developing innovative database functionalities.* Managed and optimized PostgreSQL and MongoDB databases, ensuring high availability and reliability.* Automated routine tasks with custom scripts, reducing manual effort and minimizing errors.* Implemented robust backup protocols, enhancing data security and recovery readiness.* Utilized tools like Linux, GIT, and Jira to streamline database operations and issue tracking.

Córdoba, Argentina

* Analyzed and designed sales force applications to streamline operations and improve usability.* Collaborated with stakeholders to gather and refine requirements, ensuring alignment with business needs.* Tested IT provider developments to ensure quality and functional alignment with specifications.* Managed SQL Server and MySQL databases, optimizing performance and ensuring data reliability.* Developed advanced queries and reporting tools, enhancing decision-making for internal and external stakeholders.

* Conducted data analysis on customer purchasing behavior to develop order recommendation models, increasing order efficiency.* Designed and implemented commercial dynamics strategies to drive sales and improve customer engagement.* Generated detailed reports and documentation, providing actionable insights to support business strategies.