Juan Carlos Munoz Email & Phone Number

Georgetown Township, Mi, Us

Bilingual Sales Executive with over 20 years of experience in Sales Account Management, with proven ability to develop and maintain strong customer relationships for existing and New Business. Proven track record of building alliances to drive revenue with profit gain across competitive markets. Consistent achievement of sales objectives through Strategic Planning, Cost Control, RFQ and RFI Development while committed to long term objectives. Consulting and Sustaining support to Automotive Tiered Suppliers to help achieve sales objectives through sales solutions development.

West Michigan

• Developed B2B relationships with new and existing customers to ensure customer satisfaction and long term objectives • Implement execution of strategic growth, including market penetration and diversification through community involvement• Development of sales strategies, profitability, negotiations and sales processes including management • Business liaison for customers and insurance carriers regarding negotiations, terms, cost as well as maximizing revenue• Responsible for developing partner relationships with branch managers and across the banking industry • Responsible for customer satisfaction, higher retention levels and exceeding sales objectives• Responsible for RFQs and timely delivery

Greater Grand Rapids, Michigan Area

• Responsible for managing cost center budget thorough understanding of P&L, balance sheet, strategic sales plans, audits and cost savings strategies• Consistently counseled business owners evaluating their financial health through cash flow analysis, accounts receivables, and overhead expenses• Coordinated sales strategy with other lines of business, such as Business Banking, Treasury Management, Merchant Services, in order to provide cross fertilization of activities and increase revenue as well as retention • Responsible for B2B development as well as RFQs• Directed, supervised & trained team providing regular, routine and timely performance-related performance evaluations to ensure positive development and performance to company, quality and achievement of set goals and customer service standards• Made recommendations to HR regarding disciplinary actions, recognitions, promotions and salary increases• Responsible for branch audits to ensure adequate quality and efficiency banking standards and regulations were met• Responsible for investment improvements often surpassing goals. $523,000 in personal investment sales generated during July – December, 2013, surpassing annual target by 60%

Seized the opportunity to establish a Farmers Insurance Agency in the Holland (Michigan) market understanding the potential to expand its brand and increase market share in the local economies

• Responsible for the overall financial operations, sales, audit, and HR activities of a Financial Services Agency• Led a team in implementing best practices across the corporation to increase household penetration and increase brand recognition• Achieved exceptional growth by leveraging connections with the local communities and organizations• One-year results: Autos - 599, Fire policies - 187, Life Apps - 61, Health - 5, Mutual Funds - 4, Banking products – 7.

Greater Grand Rapids, Michigan Area

• Reversed a history of stagnant commercial loan sales by consistently prospecting new businesses and cross-selling a wide range of banking products, such as Treasury Management, Merchant & Payroll services, and Private Banking.• Worked directly with the Personal and Commercial Lending team in identifying prospects and assisting with the underwriting process, including cash flow analysis, balance sheet evaluation, and pricing• Implemented customer service models based on Gallup survey results; measured branch’s weekly results & provided regular coaching & training in order to deliver a consistent experience• Recognized as “Branch of the Month” within the District on 12 different months due to consistent and sustained growth

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Bachelor Of Business Administration - Bba, Business, Management, Marketing, And Related Support Services