•As Workflow Leader, I assist Team Leaders in overseeing the scheduling, workload, and monitoring of a group of up to 50 agents, among Krakow and Wrocław. •Senior chat, phone, and email assistance in English and Spanish for "The Olympus," Google Ads' highest-paying clients.• Trained and supported the operation, on site, for 3 weeks, at Ghana’s branch.

Lead my team of 12 analysts to achieve the weekly hiring of up to 100 bilingual (Spanish - English) or other language customer service agents.

Lead nationwide mass recruitment processes and events for customer service agents with a C1 level of English.

Senior Selection Analyst of bilingual personnel (Spanish - English) for various NearShore business lines of Teleperformance.

Senior Selection Analyst of bilingual personnel (Spanish - English) for various business lines.

Recruiting consultant or head hunter of medium and high level profiles from several industries, including interviews, reports elaboration, and presentation of finalist candidates.

Trained and managed a set of teachers located in 5 different branches of the company in the development of their classes and follow-up of their students. I also had to give classes myself

Bilingual Agent of Call Center in various departments such as Customer Service, Portability, and Supervisor.

Private, translator for the Colombian Battalion at the MFO’s locations around Sinai Peninsula, Egypt.