Juan Francisco Morales Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

As an Expert, I was able to introduce people to the exciting world of Apple, having meaningful interactions, offering customised solutions and turning curious visitors into loyal customers. With a deep understanding of Apple products and services I was able to spend time mentoring team members and serving as a role model for my team.

As our customers’ first point of contact, I was able to be the friendly voice of Apple, answering questions about our products and services and providing world-class customer service, troubleshooting and technical support. Listening to our customers and using my technical expertise, creativity and passion to meet their needs — and reminding them that behind our great products are amazing people.

London, United Kingdom

Providing friendly, personal, and efficient customer support via social media as well as review websites.Accurately document customer feedback, topics of conversation and member sentiment for further analysis.Troubleshooting member issues and report any technical issues promptly for resolution.Stay up-to-date on product changes in order to understand user pain points and help them troubleshoot their concerns.Bringing new and innovative ideas to the table, to help improving the experience across our Social Media channels.Promoting Lumen and Badoo as a personable brand and embodying Bumble's core mission and values - ensuring our members feel heard and cared for.

London, United Kingdom

As a Specialist, I helped create the energy and excitement around Apple products, providing the right solutions and getting products into customers’ hands. I understood that the Apple Store is dedicated to delivering a customer experience that’s unlike any other. It starts with discovering customers’ needs. And with the support of my store team members, match those needs with the right products. Every day was an opportunity for me to turn another Apple Store visitor into a loyal Apple customer.

London, United Kingdom

London, United Kingdom

As a Specialist, I helped create the energy and excitement around Apple products, providing the right solutions and getting products into customers’ hands. I understood that the Apple Store is dedicated to delivering a customer experience that’s unlike any other. It starts with discovering customers’ needs. And with the support of my store team members, match those needs with the right products. Every day was an opportunity for me to turn another Apple Store visitor into a loyal Apple customer.

Spain

Community manager, graphic designer and general printings.

Spain

Musical theatre company.

Valencia, Spain

Radio Host – Magazine radio show. Digital area manager and communication manager.

Valencia, Spain

Radio Host – Magazine radio show. Digital area manager and communication manager.

Spain

Stage-manager, digital area and media manager, press manager and community manager.

Professional Formation, International Business/Trade/Commerce

Secondary Education