William Fields Email & Phone Number

Sunnyvale, California, US

Performed timely collection of customer account balances by reaching out to customers via phone or email as needed. Reconciled customer accounts and resolve AR disputes (invoices, credit memos, chargebacks etc.) Interacted with third party agencies to handle severely past due account and closed accounts. Managed new account establishment through direct.

Atlanta, Georgia, US

Managed a $7 million aging report with more than 400 active accounts across all regions. Effectively communicate with customers/clients via email and phone to resolve outstanding receivables. Worked with sales manager and customer service managers to resolve account issues such as: invoice pricing and incorrect purchase order and ETF waivers. Coached and.

Atlanta, Georgia, US

Responsible for the collections of $300 million dollars of Annual revenue by negotiating payment plans with customers, interacting with outside credit agencies, miscellaneous billings and credit memos, process improvements and required reporting functions. Generated statements and Demand Letters as defined in the Standard Operating Procedure. Provided.

Philadelphia, PA, US

Performed various administrative functions for assigned accounts. Maintained a 75% call resolution rate. Received payments and posts amounts paid to customer accounts. Issued daily reports on the status of delinquent accounts and tracks collection efforts. Handled bankruptcy programs. Issued workflows from customer service or agency issues. Updated.

Processed and managed loan accounts for customers needing financial services. Assisted customers with financial assistance to aid them in repaying their current loans. Processed accelerated payments for customers in default on their current loan. Provided excellent customer service and explained the terms of their loan for better understanding. Executed.