Customer Success Leader experienced in leading teams to achieve strong y-o-y increase in Net Dollar Retention (NDR) of strategic high-value enterprise accounts. Upsell and expansion skills honed from >20 years experience in quota-carrying Sales & Account Management roles. A self starter who easily adapts and thrives in fast paced environments. Excellent interpersonal skills for building relationships at all organizational levels and being a trusted advisor to clients# KeywordsSaaS, Enterprise Account Management, Customer Relationship Management (CRM), Customer Success, Customer Onboarding, Customer Experience, Customer Retention, Cross Functional Team Leadership, People Development, Gainsight, Strategic Planning, Revenue Forecasting, Salesforce.com, C-Suite Selling, Solution Selling, Contract Negotiation, Order Management, Project Management, Vendor Management, Client Billing, Debt Collection, Telecommuications, Data Center, Cloud Computing, Managed Services, Unified Communications
Listed skills include Telecommunications, Managed Services, Mpls, Solution Selling, and 21 others.