Opening in February 2023!!

Provided exemplary, memorable service in a high volume fast casual setting.Developed an in-depth knowledge of wines, attending weekly meetings.Assisted with managerial opening duties, managing reservations, seating, updating menus and POS, addressing guest and kitchen concerns

Served crucial role in the restaurant opening, developing, and implementing operational procedures and steps of service. Participated in Starwood’s Associate Development Program, with an extensive focus on front of house operations, including Front Desk, Guest Services, and Room Inventory management.Executed exemplary customer service, consistently exceeding customer expectations by participating in continuing education in food and wine.Recipient of “Employee of the Month”, receiving… Show more Served crucial role in the restaurant opening, developing, and implementing operational procedures and steps of service. Participated in Starwood’s Associate Development Program, with an extensive focus on front of house operations, including Front Desk, Guest Services, and Room Inventory management.Executed exemplary customer service, consistently exceeding customer expectations by participating in continuing education in food and wine.Recipient of “Employee of the Month”, receiving near prefect audit scores. Show less

As front-of-house manager and team leader, I had a two-fold responsibility of directing restaurant operations while providing staff leadership for a high-profile restaurant chain. Operational functions included budget and inventory management, vendor negotiations, and ordering. With a laser focus on quality customer service, I made certain that all operations ran smoothly and that my staff were educated, prepared, and confident to provide the best service possible for our customers… Show more As front-of-house manager and team leader, I had a two-fold responsibility of directing restaurant operations while providing staff leadership for a high-profile restaurant chain. Operational functions included budget and inventory management, vendor negotiations, and ordering. With a laser focus on quality customer service, I made certain that all operations ran smoothly and that my staff were educated, prepared, and confident to provide the best service possible for our customers. Selected Contributions:- Facilitated performance optimization through effective training and continuing education.- Conducted optimal staff scheduling, maintaining a consistent level of satisfaction in sales and service delivery. - Provided exemplary customer service, promptly addressed emerging guest concerns and complaints and professionally resolving issues to customer’s satisfaction. - Ensured appropriate inventories, ordering and negotiating with vendors for competitive pricing and quality products- Adhered to monthly budgets, managed breakage and waste. Show less

I oversaw day-to-day operations, providing training and mentorship to the staff to ensure excellence in service for our clientele. Selected Contributions:+ Spearheaded improved employee performance by providing leadership and training, resulting in the delivery of excellent customer service and memorable experiences.