Juan Valverde Villalobos Email & Phone Number

Alajuela, Cr

Costa Rica

Costa Rica

This is a hybrid role working in infrastructure and networking solutions for company requirements. On this role I’m responsible for building new offices around the world as well as maintaining the current offices operations and customers labs. Improvement and integration on a multi-cloud environment is a priority on this role.• Network design and implementation using Cisco Meraki and Juniper SRX SDWAN on cloud.• Build and maintain VPN solutions merging different technologies.• Build, deploy and maintain new offices and customer laboratories.• Managing OKTA IdP to integrate SSO, OAuth and SAML authentication methods to our solutions.• Build and manage Azure and GCP tenants.• Provide L4 support and training as required.• Responsible of implementing Microsoft Sentinel SIEM solution for our operations o Defining requirements and use cases. o Creating custom or out of the box connectors o Implementing use cases and playbooks to automate actions. o Integrating Sentinel with our ITSM solution o KQL

Costa Rica

As a Sr. IS Infrastructure Engineer / Team Coordinator, I’m in charge of the department operations in Costa Rica reporting directly to the is regional director located in US. Responsible to act as the must senior member of IS staff locally making sure to provide guidance to the local team and keep on track all my current responsibilities. Participate in the budget department definitions and manage the resources accordingly. Manage local IS projects and responsible to participate in global projects assignments.

Costa Rica

As an IS Infrastructure Analyst for CooperVision, I was responsible for build up the department from the scratch as the first member of the team on a cross cultural teams adjusting all procedures and systems to Costa Rica operations. Provide all support in the manufacturing startup process building up the data center (Servers / SAN / Clusters / Network / Power redundancy) as well as the cabling (fiber / copper). Design and implement all new technologies for the operations. Manage all virtualization environment thru VMware hypervisor. Keep up to date all support and preventive maintenance contracts for networking and infrastructure equipment. Act as the person in charge of the global information security culture locally to follow and assure the standards. Make sure of accomplish all requirements that SOX entity demands.

Costa Rica

As an IT Security Operations Engineer l, I was part of the global structure supporting the corporate business unit providing operations support to all the existing BUs in Emerson. We were responsible to promote the right importance of the information security culture in everything we do. We were part of the IAM decision managing all ALT accounts privileges. Responsible for managing all security console systems like web filtering, MDM, CyberArk, Antivirus, and security policies. All operating systems deployments updates thru LANDesk on workstations and servers.

Alajuela, Costa Rica

As an IT Sr. Tech Support, I responsible of providing local support and delivering infrastructure services to all employees in the site. Assess hardware/software for clients’ operations following global standards. Troubleshoot all kind of technical issues acting as the second level support. Provide seniority and mentoring to more junior staff. In charge of vendors/supplier’s negotiations for 3rd party solutions or services. Testing and evaluating new technologies. Active participation on local and global projects for all kind of implementations.

Costa Rica

As an IT Tech Support - Client Services, I was in responsible of identifying hardware and software solutions, troubleshooting technical issues, diagnosing, and repairing faults, installing, and configuring hardware. First line of contact to all local customers having the ability to explaining to non-IT users’ complex problems. Able to handle a rapid growing environment capable of managing multiple tickets or problems at the same time.

Costa Rica

Provide remote technical support to SONY VAIO computers from regular users to expert users for LATAM and US locations via email and phone. Continuous improvement for procedure standardization and efficiency improving manuals in the ack data base. Act as SME during the last 6 months.