Juanita Jones Email & Phone Number

Responsible for operations, management, and continued commercialization of ESI products.Works cross functionally to support product strategy, product launches, and continued delivery of value-based margin targets.

Oversee a team of product managers responsible for managing multiple Care Value Programs, improving patient care, and managing costs for plan sponsors for the most complex chronic conditions.

• Analyze product data, manage program content, and develop key stakeholder relationships to increase utilization, adoption, and value for all stakeholders • Collaborate with cross functional partners to support Sales & Account Management and Express Scripts clients to drive product implementation, upsells, and renewals

- Manage Performance guarantee and Red Clients within the Issue Management ticket process to reduce financial payout - Works cross functionally with ticket submitters and support groups to drive resolution/closure of escalated issues- Develop SOPs and escalation procedures - Review and evaluate overall metrics for department goals

Support Operations and key constituents by providing cross-functional guidance and facilitating risk mitigation efforts. Ensure ongoing operational success through effective and sustained issue remediation.

Granite City, Il

- Lead audit preparation activities, accompany inspectors, and completed necessary reports and postings. Manage internal and external inspections/regulatory visits.- Perform follow ups to nonconformances and manage all corrective/preventive action documentation- Site HACCP Coordinator - verified all HACCP plans and led annual verifications and validations- Plans, defines, and directs the auditing control program to ensure compliance to all procedures and policies to GMP standards, Kraft requirements, and regulatory laws- Conducted and led quality trials that led to increased production of almost $2 million- Supported plant as Interim Quality Manager for 4 months - during this time, led the plant through two successful audits and evaluated product dispositions- Provide Quality/Sanitation support for project commercializations

-Manage day to day quality operations in Customer Complaints Department-Answer customer’s technical questions regarding product-Notify management of trends associated with complaints monthly-Assure complaints are logged and interface with manufacturing and quality departments to evaluate and resolve customer complaints-Perform/Assist in internal assessments by collecting and analyzing accurate, objective evidence regarding risks and their magnitude-Participation in CAPAs-Write, revise, and review Standard operating procedures (SOPs)-Perform statistical analyses on monthly reports-Knowledge of FDA regulations and application of good manufacturing practices-Experience with FDA and Corporate Audits

-Implement and supervise daily activities in a specific production area to ensure manufacturing goals and project deadlines are met while maintaining compliance with current good manufacturing practices (GMPs), environmental health and safety (EHS) guidelines and any other regulations that could apply.-Identify/prioritize/provide resources in an area to assist the superintendent to meet the annual operational plan and budgetary commitments-Submit and/or maintain and distribute reports related to attendance, labor, efficiency, safety, scrap and others as needed-Knowledge of Lean/Six Sigma practices

Ms, Biotechnology

Bs, Biology

Activities and Societies: -Dean’s Honor List and National Society of Collegiate Scholars -Secretary/Co-Chair of Academic Committee, Family.