- Provided timely and accurate assistance to account owners and participants in both English and Spanish, consistently meeting service levels and quality goals.- Proactively engaged with participants, anticipating their needs and offering tailored solutions, resulting in a 15% increase in customer satisfaction scores.- Processed financial and non-financial transactions efficiently while maintaining strict compliance with HIPAA and company regulations, ensuring the security of sensitive information.- Collaborated with team members to resolve complex issues, demonstrating strong problem-solving skills and attention to detail.

-Prepared extra-curricular activities and after-school assistance for students-Taught ESL students of diverse cultural backgrounds in a classroom setting-Assessed student needs and create personalized lesson plans -Utilized positive reinforcement to encourage and motivate students-Tutored struggling high school students through several learning styles such as flashcards, worksheets, and videos-Updated and maintained a log entry record on the behavioral status of certain students-Reported to teachers on the current academic standing of certain students

-Facilitated a one-on-one learning environment for students in 100-level Spanish courses-Learned to adapt to individual student's specific needs-Wrote faculty reports of the tutoring sessions-Managed Instagram account to promote the language tutoring center-Presented to several classes in order to promote the language learning center

-Greeted and assisted customers in a timely fashion-Sanitized, stocked, and organized tasks in assigned area-Directed customers to products by escorting them to racks and counters