Gabriel L.

Gabriel L. Email and Phone Number

Sr Customer Satisfaction and Problem solving @ Autoliv
Fresnillo, Zac., MX
Gabriel L.'s Location
Saltillo, Coahuila, Mexico, Mexico
About Gabriel L.

Bilingual Senior Quality Engineer with over 20 years experienced in Automotive Electrical Harnesses, Lighting ( Headlamps, Rear LED lamps ), Components Injection Molding, Motion Actuators (DC & Stepper Motors), Industrial Solenoids and safety products ( seatbelts, buckles, PLPs, PBPs) , for the following areas: • Manufacturing Equipment maintenance• Problem Solving • Direct Supplier contact• Continuous Improvement Process (Six Sigma & Shaining/Red X methodologies)• Core Tools(PPAP, APQP, MSA, SPC, PFMEA)• Direct Customer support• Quality System Implementation• Manufacturing process release• Running of manufacturing process• Quality Control administration• Project Management• Working in a multicultural environment( US, Canada, EU, Asia and Latin America)

Gabriel L.'s Current Company Details
Autoliv

Autoliv

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Sr Customer Satisfaction and Problem solving
Fresnillo, Zac., MX
Website:
autoliv.com
Employees:
17574
Gabriel L. Work Experience Details
  • Autoliv
    Sr Customer Satisfaction And Problem Solving
    Autoliv
    Fresnillo, Zac., Mx
    View
  • Borgwarner
    Senior Cqe
    Borgwarner Jul 2023 - Present
    Saltillo, Coahuila, Mexico
    Customer Satisfaction.Problem Solving.Scorecard monitoring on supplier portals.CSR implementation.Q1 / BIQS / Five star / ANPQP / Forever Requirements compliance.IATF-16949 Recertification.
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  • Aptiv
    Senior Customer Support Engineer
    Aptiv Apr 2023 - Jun 2023
    Supplier Rep at Customer location.Containment activitiesQuality Complaints follow up.Engineering change OnSite support.Material inventory OnSite monitoring.Successfully SOP for GM Blazer EV.
    View
  • Freelance (Self Employed)
    Cse
    Freelance (Self Employed) Jun 2020 - Apr 2023
    Mexico
    Regional supplier/customer support ( national / international ).
    View
  • Teleperformance
    Car Specialist
    Teleperformance Oct 2021 - Mar 2023
    Guadalajara, Jalisco, Mexico
    Senior Car specialist executive ( remote )- VROOM account all over USA.- Managing SALESFORCE Production ( Leads, Opportunities, Quotes ).- Managing ROUTEONE ( Texas Direc Auto Stafford, Arizona, California, Florida, NJ, OH. )- IB/OB customer assitance during their process.- Close follow up with VROOM networking of lenders ( ALLY, CHASE, UACC, C1).- Customer support making a great experience during their processes from the initial to the END. - Part of the Aquisition team that started up on Mexico team. PART OF THE TOP 10´s- Active follow up with CT/CNT/SHIPPING/RISK Vroom teams to make 100% Customer Satisfaction.
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  • Sensata Technologies
    Regional Customer Satisfaction
    Sensata Technologies Jun 2018 - Mar 2020
    Aguascalientes Area, Mexico
    Regional Customer Satisfaction at Sensata Technologies.->BIQS Implementation. -Conduct internal audits. -Training new empoyees related with GM mfg. processes.->Score Cards follow Up thru GM Portal.->Customer Complains follow Up -Multifunctional internal team -Onsite GM assy plants visits.->SPPS follow Up accordingly.
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  • Autoliv
    Amx Cqe
    Autoliv Nov 2016 - May 2018
    Customer Satisfaction & Problem Solver related to Local/International OEMs like GM, Magna, Kia, Nissan.New programs & Current mass production.Supervisor of field engineers at Customer facilities.Support to ANA Program Managers and Change Management processes.Coordinate Customers visit on AMX site manufacturing.PPAP submission and follow up for approvals.
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  • Johnson Electric Mexico
    Senior Quality Engineer
    Johnson Electric Mexico Jul 2012 - May 2016
    Zacatecas
    SOME OF THE ACTUAL DUTIES:Assure Quality 100% of all FG shipment to our Customers thru a Quality System follow up.Follow Up APQP/JEPDS processes for a successful business transfer from USA, EU, ASIA.Measurement & Testing procedures/method definition for product & process.PPAP Submission and SOP support.Ongoing manufacturing process monitoring thru SPC.Customer/Supplier concerns follow Up thru Problem Solving to make sure product 100% conformant.Gauges, Lab & Process Equipment calibration.Quality Gemba Kaizen projects for Improvements.PPAP Approval for components.Program Managers Support during business transfer process.KPI targets follow Up.
  • Ford Motor Company
    Resident Engineer
    Ford Motor Company 2010 - 2011
    Cuautitlan Izcalli
    Responsible for representing some manufacturing locations that shipped product to mentioned Customer Plant mainly in quality related issues; responsible for on-site initial investigation, gather all involved information and communicate it to the manufacturing facility, start local containment ( by myself or contacting a sorting company ), provide certified material break point, provide and explain corrective actions. Help the customer in control and prevention of quality issues; support design improvements, coordinate and support in house new / redesigned product runs; provide on-site product technical assistance and training as required. Supported also packaging, shipping and even sales issues.
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  • Delphi
    Customer Support Engineer
    Delphi 2008 - 2010
    Chrysler Toluca Assembly Plant
    Responsible for representing some manufacturing locations that shipped product to mentioned Customer Plant mainly in quality related issues; responsible for on-site initial investigation, gather all involved information and communicate it to the manufacturing facility, start local containment ( by myself or contacting a sorting company ), provide certified material break point, provide and explain corrective actions. Help the customer in control and prevention of quality issues; support design improvements, coordinate and support in house new / redesigned product runs; provide on-site product technical assistance and training as required. Supported also packaging, shipping and even sales issues.
    View
  • Delphi
    Apqp Coordinator
    Delphi 2005 - 2008
    Centro Tecnico (Centec) Saltillo
    - Responsible for Mexico East Operation plants(Victoria, Linares, Guadalupe, Nvo. Laredo, Saltillo, Zacatecas) assuring all General Motors new programs and Change models implementations thru APQP guidelines, supporting 100% to Program Managers on KPI achievement.- New Components and redesign evaluations with Engineering team (Product & Process) at different sites supporting with Reliability teams.- Part of a CFT in charge of New Customer ( Daimler Chrysler ) dedicated for a New Launch project (JC-49 / Journey). Launch Successfully.
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  • Delphi
    Supplier Development
    Delphi 2000 - 2005
    Ciudad Victoria Area, Mexico
    - Implementation of Incoming Inspection at Victoria Facilities, assuring 100% raw material as good parts in order to be used on all Assembly lines.- Follow Up Quality Concerns with Internal & External suppliers thru Problem Solver System.- Cost Recovery Implementation into Suppliers Concerns as part of supplier development strategy.- Onsite Corrective actions verification for critical Supplier.
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  • Delphi
    Customer Satisfaction Engineer
    Delphi 1998 - 2000
    Ciudad Victoria Area, Mexico
    - Customer Concerns Follow Up thru Covisint System ( customer portal ).- Support for Quality Concerns & Improvements at GM facilities(USA / Canada).- Implementation of Fast Response thru Quality Tools ( 8D, 5W, etc)- Deep analysis thru Six Sigma methodology and Shaining Techniques.
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  • Delphi
    Maintenance Supervisor
    Delphi 1994 - 1998
    Ciudad Victoria Area, Mexico
    - Implementation of Predictive maintenance for production equipment..- Responsible for control on Import / Export equipment(COCOPE).- Schedule preventive maintenance.- Follow up on corrective maintenance in order to reduce Dowtime.- Support to process engineering on equipment improvements.
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Gabriel L. Education Details

  • Icest
    Icest
    Computer Engineering
  • Itcv
    Itcv
    Electronic Enginnering
  • Utel University
    Utel University
    Master Of Business Administration (M.B.A.)
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Frequently Asked Questions about Gabriel L.

What company does Gabriel L. work for?

Gabriel L. works for Autoliv

What is Gabriel L.'s role at the current company?

Gabriel L.'s current role is Sr Customer Satisfaction and Problem solving.

What schools did Gabriel L. attend?

Gabriel L. attended Icest, Itcv, Utel University.

Who are Gabriel L.'s colleagues?

Gabriel L.'s colleagues are Raghavendra Mayya, Maciej Ziobro, 王雨生, Martin Hinchman, Yang Dai, 朱万林, Tammy Gudmunson.

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