Head Of Technical Support
Current- Leading the Tech Support team and monitoring Jira activity.- Responsible for assigning, prioritizing, scaling or updating tasks through Jira Board.- Link between the Platform team and Customer Services/Sales team to report issues and request new features.- Guiding and provide support to the clients for any technical API / Saas integration.- Establishing and update scalable processes that ensure the optimisation of resources.- Coordinating with IT and Marketing team to create/update internal processes and internal and external technical documentation.- Technical trainings in Exogroup