Juan Olabarrieta Email & Phone Number

Spain

- Lead a dedicated team responsible for onboarding new partners, ensuring a smooth integration process into our partnership ecosystem.- Oversee the implementation of tailored security solutions for partners, aligning with their specific needs and industry standards.- Collaborate closely with partners to support their growth within their customer base, providing strategic guidance and actionable insights.- Ensure partners have access to all necessary resources, from training to… Show more - Lead a dedicated team responsible for onboarding new partners, ensuring a smooth integration process into our partnership ecosystem.- Oversee the implementation of tailored security solutions for partners, aligning with their specific needs and industry standards.- Collaborate closely with partners to support their growth within their customer base, providing strategic guidance and actionable insights.- Ensure partners have access to all necessary resources, from training to tools, to effectively leverage our offerings and maximize their success.- Mentor the team to identify and pursue upselling opportunities, enhancing partner relationships and driving additional value through expanded service offerings. Show less

- Develop and execute in-depth customer success plans that deliver results for Strategic Accounts.- Manage client relationships in a manner that is focused on proactive engagement.- Identify and develop new opportunities for expanding customer's usage of new products.- Develop, lead, and deliver effective C-level presentations and Business Reviews.- Monitor and track progress of key implementation milestones, timelines and risks.- Mentor and develop new members of the… Show more - Develop and execute in-depth customer success plans that deliver results for Strategic Accounts.- Manage client relationships in a manner that is focused on proactive engagement.- Identify and develop new opportunities for expanding customer's usage of new products.- Develop, lead, and deliver effective C-level presentations and Business Reviews.- Monitor and track progress of key implementation milestones, timelines and risks.- Mentor and develop new members of the Customer Success team.- Salesforce CRM and Reporting- Issue tracking + Agile project management in Jira Show less

- Coordinate with customers to define project methodologies and plans, and agree on communication guidelines.- Create project plans in agreement with customers and identify critical paths.- Coordinate tasks and manage internal resources.- Manage change request projects: analyze needs, liaise internally with relevant teams, coordinate communication between parties, and see projects through to delivery.- Hold periodic calls with customers to review ongoing projects, customer… Show more - Coordinate with customers to define project methodologies and plans, and agree on communication guidelines.- Create project plans in agreement with customers and identify critical paths.- Coordinate tasks and manage internal resources.- Manage change request projects: analyze needs, liaise internally with relevant teams, coordinate communication between parties, and see projects through to delivery.- Hold periodic calls with customers to review ongoing projects, customer health, and discuss enhancements and new features relevant to them.- Continuous analysis on customers’ health and solution usage to recommend relevant, value-adding enhancements.- Guide customers on best practices and processes that will set them up for success.- Interaction with internal teams to stay up to date with new system functionalities and their use cases. Show less

Argentina

- Responsible of Glovo B2B go-to-market in Argentina (last-mile logistics service for e-commerce).- Expand Glovo B2B services nationwide, kick-starting operations of warehouses, fleet and customer service.- Promote customer adoption by engaging C-Level executives.- Develop long-term strategic relationships with key accounts.- Accelerate customer adoption through well-developed sales propositions and successful GTM strategy.- Gather and define business requirements and build… Show more - Responsible of Glovo B2B go-to-market in Argentina (last-mile logistics service for e-commerce).- Expand Glovo B2B services nationwide, kick-starting operations of warehouses, fleet and customer service.- Promote customer adoption by engaging C-Level executives.- Develop long-term strategic relationships with key accounts.- Accelerate customer adoption through well-developed sales propositions and successful GTM strategy.- Gather and define business requirements and build product requests.- Analyze impact of different product requests to help their prioritization.- Work closely with the Global Head of Operations B2B and the country GMs.- Salesforce CRM and Reporting Show less

Argentina

- Grow the territory/account base to attain financial objectives.- Understand customers and distributors business and solutions requirements.- Territory/account management, including account planning and sales forecasting.- Customarily and regularly engage with decision makers at client facilities in performing primary duties.- Lead sales process and utilize all available resources to manage accounts.- Asses potential sales opportunities and develop value propositions.-… Show more - Grow the territory/account base to attain financial objectives.- Understand customers and distributors business and solutions requirements.- Territory/account management, including account planning and sales forecasting.- Customarily and regularly engage with decision makers at client facilities in performing primary duties.- Lead sales process and utilize all available resources to manage accounts.- Asses potential sales opportunities and develop value propositions.- Develop product solutions for customers.- Hubspot CRM and Reporting. Show less

- Resource allocation to initiate business activities in Auckland, New Zealand during the first year- Coordinate internal resources and third parties/vendors for the flawless execution of projects- Ensure that all projects are delivered on-time- Ensure resource availability and allocation- Develop status reports, cost estimates, and resource plans- Report and escalate to management as needed- Successfully manage the relationship with customers and all stakeholders-… Show more - Resource allocation to initiate business activities in Auckland, New Zealand during the first year- Coordinate internal resources and third parties/vendors for the flawless execution of projects- Ensure that all projects are delivered on-time- Ensure resource availability and allocation- Develop status reports, cost estimates, and resource plans- Report and escalate to management as needed- Successfully manage the relationship with customers and all stakeholders- Perform risk management to minimize project risks- Relocation to Melbourne offices Show less

Argentina

- Member of the Reporting Team within International Customer Operations (ICO), responsible for SAP / Salesforce maintenance for Global Accounts and Business Objects query developer.- Responsible for Agriculture, Mining & Utilities, Light Manufacturing, Consultancy, General Services and Retail Accounts within the Global segment.- Conduct business and financial analysis of on-boarding Accounts for the Global Segment.- Develop weekly and quarterly reports for the whole Global Account… Show more - Member of the Reporting Team within International Customer Operations (ICO), responsible for SAP / Salesforce maintenance for Global Accounts and Business Objects query developer.- Responsible for Agriculture, Mining & Utilities, Light Manufacturing, Consultancy, General Services and Retail Accounts within the Global segment.- Conduct business and financial analysis of on-boarding Accounts for the Global Segment.- Develop weekly and quarterly reports for the whole Global Account Team Worldwide.- Active involvement in other ICO duties, such as the monthly Catalogue Run and process improvements.- Active member of the BonD Team, which is responsible for a number of platforms for IBM Sales and Support. Effective involvement with IBM representatives and Project Managers.- Experienced in SAP CRM, Salesforce, Business Objects (B.O.) Sales Support for Global Account Teams Worldwide. - Daily communication with Project Managers, Account Managers and Sales Representatives. Show less