Erik Kasperovič Email & Phone Number

Vilnius, Lt

* Monitoring and log analysis using Grafana* Experience with Postman for testing API endpoints.* Communications owner and investigator during Major Incident calls* Reporting issues/bugs to Engineering team via JIRA* GCP/AWS Fundamentals

* Created integrations and optimized processes, reducing application wait time by 40%.* Made an automation which saved hours of manual work to check documents and legal data.* Proficient in maintaining and enhancing CRM systems to improve business efficiency.

* Consult our clients during their technical onboarding* Help their Engineers understand our products and design their solutions* Keep communications open to answer all their questions, help with any issues/blockers* Review their Implementation to ensure quality* Be in charge of our technical documentation, following CI/CD practices and collaborating in a Bitbucket repository * Secure the technical win with prospects via Q&A meetings, demo presentations, etc* Act as a subject matter expert for our Sales Team

My role is managing our projects after sales;- On-boarding new and also existing clients extending their establishments- Ensuring the client has the right software solution to match their business needs- Provide training to all facets of our Revel Software (SaaS) solution - Back and Front End of our award winning Cloud based POS system- Do onsite/remote installs to our new/existing clients in assisting them with setting up our Revel related and networking hardware, configuring their/our networks (Ubiquiti/Cisco)- Configure our new/existing clients and assist with any add ons / 3rd party additions / Partner connects to our Revel Eco System- Ensuring our clients projects are ready for their 'go live'

Vilnius

As a Tier 2 agent, my job was:• Deal with high priority and cases which T1 could not deal with, VIP, Payment cases.• Revel iOS app and cloud based Management console supporting and testing.• Advanced network and other hardware configuring and troubleshooting• Reporting issues/bugs to Engineering team via JIRA• Payment issues troubleshoot (TriPOS/FreedomPay/Intuit)

Vilnius

As a Tier 1 Client Support Specialist, essentially my job was to solve tickets or escalate where necessary.I handle high call volumes of client technical support requests via phone, email and web and assist them to achieve resolution.Review support cases for technical and troubleshooting accuracyWe are Mac/IOS driven here, our tools are;Zendesk/Salesforce (Ticketing)Cisco Jabber/Finesse,We are 'Lean' drivenI support our clients with;- Revel POS System- Networking - Setting Up, Diagnosing, ResolvingCisco and Ubiquity NetworksRouters incl. TP Link, Linksys, Cisco and moreAccess Points, SwitchesApple Ethernet, Wifi- Associated Revel POS Hardware/PeripheralsPrinters, Card Swipes/Pin Pads, Scanners, Cash Drawers

Bachelor Of Engineering Sciences In Informatics Engineering, Computer Science

High School Diploma, High School

Master Of Computer Applications - Mca, Computer Science