Juan Pablo C. Email and Phone Number

• Manage and maintain technical security controls for user access and identity management.• Okta, integration, configuration, and maintenance with corporate applications. • Active Directory, SailPoint, AWS, Delinea SecretServer, Salesforce, ServiceNow, administration, and user management.• Create, test, and implement new automated provisioning workflows.• Perform user entitlement and functional access reviews.• Perform analysis, SOP documentation, and testing of enhancements associated with new or existing access and identity management application functionalities.• Performs quarterly and annual reviews of the Sarbanes-Oxley Act (SOX) and The Gramm-Leach-Bliley Act (GLBA) in-scope systems and applications provides documentation for all exceptions and assists with response and remediation to audit inquiries.• Assist in the design, implementation, maintenance, and troubleshooting of the organization’s automated access control and identity management system.Major Accomplishments:• Currently working with examiners and the IT Risk Management team on the IT RBAC project preliminary scope.• Currently working with the IAM Engineering team on the evaluation of Server Suite for production implementation.• Completed the evaluation, configuration, development, and deployment of the RBAC project for corporate business applications.• Completed the migration of our PAM application to a SaaS solution.• Completed the Pentest remediation findings concerning Log4J vulnerability.

• The primary point of contact and support for Nautilus 18, is the Enterprise Content Management (ECM) software.• Responds to, define, research, and resolve end user's issues.• Functions as the liaison between vendors and BankUnited business units.• Provide subject matter expertise and participate in projects related to new and existing applications.• Ensure application environments are fully maintained with appropriately supported updates, patches, and service packs.• Maintains system files and monitors system configurations to ensure data integrity.• Reviews, analyzes, and installs application systems in support of the business lines.• Consults with users to identify current operating procedures and to clarify objectives.• Manage technical projects as directed by management.• Document and write manuals to describe installation and operating procedures.Major Accomplishments:• Currently working with vendors and other divisions of IT to migrate the ECM application to AWS.• Evaluated areas of poor performance and identified effective solutions to resolve issues both in the immediate future and for the longer term for the COLD, DIP, Sweep, and scanning processes.• Assisted the systems administrators in migrating the repository disk groups to a larger capacity SAN. • Assisted Internal Audit, IT Security, and Management to adjust the access privileges for end users.• Worked with vendors and application support teams to upgrade Nautilus to version 18.0.• BankUnited ServiceNow committee service team.

• Access Control Administrator duties and responsibilities.• Microsoft Exchange and Active Directory.• Financial Software Services Platform.• OnBase System Administrator.• Control HP Unix System Administration Manager (SAM).• Wavecrest CyBlock Proxy Web filtering management and administration.• User access management for multiple applications and vendors.• Process and complete Security Request Forms by creating and updating users' access to the system, SOD, and role access control.• Corporate VPN access administration and support.• Collaborate with internal and external audits to develop risk assessments to enhance and comply with corporate requirements.• Created, updated, and enhanced IT system policies and procedures to improve efficiency and comply with corporate regulations.• Supervise and manage physical backup tape procedures and databases to ensure data recovery processes and parameters.• Coordinate and manage primary financial software application configuration, availability, and systems integrity.Major Accomplishments:• Major Accomplishments:• Assisted in the migration and software configuration of the main core banking system to a Jack Henry Episys platform.• Successfully migrated all the users’ infrastructure and security templates to the new Jack Henry platform. • Successfully managed the upgrade and migration of the OnBase ECM software to the new virtual server to increase productivity.• Successfully coordinated and upgraded the CyBlock internet proxy application to the latest release. • Successfully upgraded the DataCard Instant Issuance software and hardware, which resulted in a significant reduction of downtime and improved member services.• Developed and re-configured the Advanced Computer Room Environment Monitor in the IT Data Facility to monitor its environmental conditions.• Member of the United States Secret Service Electronic Crimes Task Force from 2011 to 2017.

• Helpdesk support level II remote system support.• Managed End of Month operations and procedures.• Microsoft Windows updates SUS Server administrator.• Updated and enhanced corporate business continuity plan (BCP) by developing testing procedures.• Managed the hardware and software inventory for all devices in the system to better allocate computer resources throughout the organization.• Hardware and software testing, implementation, deployment, and support of various applications.• Symantec Altiris (Inventory Solution).Major Accomplishments:• Successfully managed the upgraded and migration of the OnBase ECM software to a new server to enhance software productivity.• Configured and installed AVTech TemPager, environment sensor devices for data rooms at Main and DRC locations.• Updated and enhanced computer equipment layout diagrams in Microsoft Visio.

• Helpdesk support level I• Provided I.T. support to the organization staff over the phone, remotely, and onsite.• I.T. Department opening and closing operator.• OnBase ECM Administrator, Hyland Software.• Responsibilities included maintenance support of corporate computers, printers, and scanners as well as setup of new equipment.Major Accomplishments:• Successfully upgraded the OnBase ECM software to the latest release.• Created, updated, and enhanced Microsoft Outlook Forms for corporate usage.• Updated and enhanced binder procedures to improve accuracy.

• Help Desk support, onsite, phone, and remote customer support.• Computer equipment ordering, deployment, and installation.• Server data backup and restore procedures and testing.• Active Directory end-user maintenance.• Maintain and update computer equipment software database. • Microsoft Word Form templates evaluation, analysis, and design.• Update customer’s data and systems information. • Assist supervisor with assessment reports.• Perform office clerk duties in addition to technical support and responsibilities.Major Accomplishments:• Created and developed Microsoft Word forms for customers.• Organize and maintain software license database.• Create installation and configuration procedures for various applications.