Juan C. Sepulveda Email & Phone Number

Nashville, Tennessee, United States

Rock Island, Illinois, United States

- Provided Tier II Desktop Support to the U.S. Army Network Enterprise Center (NEC).- Imaged/Sanitized PCs/Laptops and prepared them for deployment.- Purged HDDs and SDDs as requested, while keeping documentation of the steps taken ensuring SOPs are being followed.- Performed technical functions such as system analysis, relocating equipment, user accounts management, password resetting, evaluating software, provided users and technicians support, created alerts to notify team of new issues, updated drivers, patched, and software.- Ran compliance checks on PCs/Laptops and if they were non-compliant, ensured they become compliant.- Communicated and inform manager of issues (High Priority client requests, project/task/status, outstanding issues, research findings, procedural changes).

New Braunfels, Texas, United States

- Provided white glove IT support to the U.S. Immigration and Customs Enforcement (ICE) agency.- Maintained detailed incident and request logs, recording all actions taken to address the end-user’s issues and requests. - Diagnosed and resolved technical issues within established policies and guidelines.- Conducted remote diagnostics and troubleshooting on client workstations.- Troubleshooted and resolved incidents and problems, ensuring minimal disruption to user activities.- Maintained a 98% Quality Assurance Audit score.

Orlando, Florida, United States

- Provided first-level IT support to the U.S. Customs and Border Protection (CBP) agency.- Provided remote technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.- Provided system access status, enabling, and performing password resets using MS Active Directory.- Remotely troubleshooted network usage and peripheral issues, resolved LAN connectivity issues, and maintained LAN and internet connections using Windows Remote Assistance (MSRA).- Troubleshooted hardware and software problems, assisted users with desktop applications and provided user training.- Used a Mobile Device Management (MDM) system to add, remove, and troubleshoot mobile devices ranging from iPhones, iPads, and Androids.- Provided first-level telephone, email, and web support for computer systems, which included software, hardware, and telecommunication systems.- Escalated problems to other network or system support personnel when a problem was not easily identified and corrected in a timely manner.- Explained technical information in clear terms to promote better understanding for non-technical users.

111 N Orange Ave, Orlando, Fl 32801

- As the promoted Vault Custodian, my responsibilities included ensuring the vault was balanced at the beginning and end of each shift, preparing cash shipments for the cash handling company, and requesting the appropriate volume of cash for the week.- Assisted branch and fellow team members with achieving goals by assisting with basic tasks to aid in customer problem resolution. - Ensured safe and sound banking practices, including adherence to all applicable laws and regulations.- Worked to create and establish relationships with customers, remained well-informed about the customer’s relationship with the bank.- Answered customer inquiries regarding products and services, fulfilled basic servicing requests, and opened basic Consumer products such as checking and savings accounts.- Provided a consistent optimal customer experience, primarily handling customer's transactional needs, including but not limited to performing teller activities such as deposits, withdrawals, payments, and balancing.

1530 E Buena Vista Dr, Lake Buena Vista, Fl 32830

- Leaded, directed and motivated the sales team in order to achieve the overall corporate sales objectives.- Operated a cash register terminal accurately and efficiently and balanced cash drawer at the beginning and end of each shift.- Delegated functions and tasks to team associates. - Executed floor leadership, greeted all customers in a professional, friendly, and timely manner, including answering phones and directing customer inquiries. - Coached and trained retail sales staff on best sales practices. - Developed product knowledge by completing e-learning modules and training with the SM or ASM in order to communicate it to the customer.- Supported and reinforced positive employee relations through leading and developing a quality store team, and communicated and partnered with the Store/Assistant Manager on coaching and conflict resolution.- Held store keys and regularly participated in store opening and closing functions.

1530 E Buena Vista Dr, Lake Buena Vista, Fl 32830

- Assisted with the store’s visual directives, and maintained standards of housekeeping.- Developed a full understanding of computer systems to ring transactions and performed other functions, such as merchandise transfers and order fulfillment.- Protected store assets and inventory through awareness of loss prevention procedures. Reported violations to the supervisor.- Became familiar with inventory levels and understood how to use systems to check availability and perform inter-store transfers.- Assisted with all other duties as required by store management.

1530 E Buena Vista Dr, Lake Buena Vista, Fl 32830

225 S Swoope Ave Suite 101, Maitland, Fl 32751

- Used expertise in strategic thinking and process design to drive successful improvements in operational areas, worked toward quick implementations and quick return of investment. - Managed equipment such as security keypad, door/windows sensors, motion/impact sensors, high quality cameras, smoke communicators, printer, scanner, and fax machine.- Performed data entry of customers and client information for easy reference.

1520 E. Buena Vista Dr Space 107 Buena Vista, Fl 32830

- Achieved and exceeded sales goals by utilizing our selling strategy- Assisted with daily opening and closing tasks to maintain a clean and neat store- Completed all job responsibilities such as floor sets, filling the floor, ringing customers, etc. as directed

Bachelor Of Science - Bs, Information Technology With Emphasis In Cyber Security

Associate Of Science - As, Network Administration Hardware Wireless Tech