Justin Wallace Email & Phone Number

Bloomington, Indiana, United States

NMLS: 2586359I lead a team of Mortgage Loan Originators to provide exceptional service while ensuring compliance with policies and regulatory requirements. I actively manage mortgage origination activities, coach Mortgage Loan Originators to exceed member needs, and foster a service culture focused on prompt, accurate, and effective responses to member.

Bloomington, Indiana, United States

• I specialize in orchestrating seamless upscale events, consistently setting hosting records, and paying meticulous attention to detail. My strengths lie in top-level communication, ensuring each event exceeds.
• Establish a track record of excellence by setting records for the number of events hosted at the Bloomington Country Club.
• Orchestrated the highest club-sponsored Easter and Mother’s Day events, creating an enchanting atmosphere, coordinating activities, and ensuring a seamless experience for all attendees.
• Led the planning and execution of the highest club-sponsored Mother's Day event, catering to our esteemed members' and their families' unique preferences and desires.
• Collaborate with cross-functional teams, including culinary staff, decorators, and entertainment providers, to curate extraordinary events that exceed expectations and delight guests.
• Demonstrate exceptional organizational and time management skills, successfully coordinating multiple events simultaneously while maintaining attention to detail and upholding the club's standards of excellence.

• Provided remote and in-person customer service and training to dealership personnel to ensure over 200 dealership accounts and Fifth Third Bank maximized profit.
• Managed the growth and generation of volume within assigned territory, leading to a 20% increase in Fifth Third's penetration in one year.
• Minimized risk by exchanging ideas and opinions, elevating concerns, following policies and procedures defined by Fifth Third, and regulatory compliance.
• Developed dealership personnel relationships through the consultative sales process, deal structuring, training, credit involvement, assisting in paperwork, and work contracts.
• Collaborated closely with Credit Underwriters to capture contracts, trained dealers on maximizing profit, and increased market share as a team.

• Initiated prospecting, conducted competitive analysis and marketing campaigns to attract new customers.
• Proactively created an initial rapport with customers and anticipated needs by using the consultative sales process.
• Advised clients on market conditions, prices, mortgages, credit requirements, and related matters.
• Negotiated and presented purchase agreements and coordinated with the Ryan Homes Mortgage team to help customers select a financing program that fits their needs.

• Identified business opportunities by developing prospects through cold calls and referral sources to maximize market penetration.
• Researched and analyzed the prospect's current position in the industry to offer product options to increase profit margin.
• Initiated product utilization by cultivating relationships with high-level decision-makers.
• Maintained client relationships by providing support, information, and continuous coaching to ensure long-term growth.

• Managed and grew 90+ dealership accounts via physical visits, phone calls, text messages, and emails to secure a long-term relationship.
• Established and fostered relationships with dealership personnel to support Santander's corporate objectives by exceeding individual growth targets resulting in multiple awards.
• Utilized and demonstrated proficiency in synchronizing multiple software platforms, including Salesforce.com CRM, to expedite high-volume transactions.
• Coordinated and supported Funding and Credit Departments with the loan life cycle to achieve the team-best turnaround time.

Indianapolis, Indiana

• Increased vehicle deliveries, profitability, exceeded customer service scores above the corporate average and sustained a low-cost structure.
• Acquired financing for customers, negotiated rates and fees with banks to maximize customer benefits and profitability for the dealership.
• Provided sales training to employees via group and one-on-one settings, leading to record business growth.
• Lead daily staff meetings to collaboratively share best practices to meet and exceed lofty individual and team goals.

Indianapolis, Indiana Area

• Generate new business by making sales calls to referral sources; (Daily Rental Branches, Credit Unions, etc.), and expand the Car Sales market share
• Articulate the mission of the organization; set long and short term goals; define specific objectives that will help achieve organizational goals
• Manage referrals, conduct customer follow-up, build long-term relationship with customers
• Interpret customer information from fact finding to accurately gauge needs
• Coordinate complex decision-making processes and overcome objections to close

Fishers, IN

• Manage branch employees while driving sales and providing the highest level of customer service
• Responsibilities include: Rental counter management, customer flow, vehicle logistics, accurate and immediate telephone customer service and training by example
• Develope and maintain branch operational plan
• Manage overall branch operations in the absence of and/or request of the Branch Manager

Carmel, IN

• Manage branch employees while driving sales and providing the highest level of customer service
• Responsibilities include: Rental counter management, customer flow, vehicle logistics, accurate and immediate telephone customer service and training by example
• Develop and maintain the branch operational plan
• Manage overall branch operations in the absence of and/or request of the Branch Manager

Bloomington, Indiana Area

• Participated and oversaw cold calls and follow-up calls to prospective and current season ticket holders to maximize revenue
• Trained over 80 new employees on Archtics Ticket System and demonstrated how to provide excellent customer service
• Worked all home football and basketball games, performed various ticket sales and service duties, and multiple high-level tasks assigned by Manager to ensure business operations were executed efficiently.

• Create a Sabermetric Template to include opposing player profiles
• Weekly meetings with Head Coach before upcoming series

Provided administrative assistance in phone call overflow, email, and in-person meetings. Coordinated with Assistant Athletic Director to ensure all travel needs were met and exceeded all expectations, including hotel, air, and food accommodations. Produced high-end recruitment marketing material leading to increased relationships with top-end talent..

Master Of Science Kinesiology, Athletic Administration, 3.842

Bachelor Of Science Kinesiology, Sport Marketing & Management

Activities and Societies: Kappa Delta Rho Fraternity