Jude Jayawardana Email & Phone Number

Colombo, Western Province, Sri Lanka

Colombo, Western, Sri Lanka

Project: Proctor & Gamble (P&G Employee Care)Responsibilities:Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end usersRoute problems to internal 2nd and 3rd level IT support staff.Responds to telephone calls, email, instant messages, and assigned tickets from users;Assign work orders/incidents to appropriate support teams and follow up until closure.Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution,Provide remote desktop support and perform other activities based on SOPs.Escalate complex problems to appropriate support specialists.Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,presentation graphics, database management systems, electronic mail, and communications)Troubleshoot client software and basic network connectivity problem.Identify, evaluate, and prioritize customer problems and complaints.Participate in ongoing training and departmental development.

Colombo District, Western, Sri Lanka

Tasks and projects I was involved as an IT Technician at CDB Finance PLC.Handling ERP requests (Priority-Wise)Giving technical support for end-usersRepairing and cleansing PCs.On-site support for island-wide branches.IT inventory Operating system solutions.Mail/MS Exchange/O365 Backup and RestoreUpdating operating systems as required.Multi-Tasking.Remote support for users.Devices connectivity checking.Updating user-required software.Resolving network connectivity Issues (Dongles/Routers/Cable)Consulting with senior professionalsConfiguring user accounts (Domain)Updating browsers for internal systems sites incompatibility issues.Tableau deployment for all branches.Western Union deployment for all branches.Endpoint protection deployment in head office (All departments).

Western, Sri Lanka

Branch: PizzaHut KiribathgodaResponsibilities:Preparing pastas, milkshakes, desserts, pizza dough, sauces, and various toppings, such as tomatoes, peppers, mushrooms, onions, and meats.Monitoring the temperature of the pizza and pastas ovens as well as cooking times.Preparing high-quality pizzas and pastas according to company recipes.Cleaning workstations before pizza preparation.Ensuring that all utensils and cooking equipment are sterilized before each use.Plating or packaging pizzas accordingly.Managing all food order slips and ensuring that customers’ orders are completed promptly.Disposing of expired or spoiled ingredients at the end of each shift.

Diploma, Information Technology

High School/Secondary Diplomas And Certificates