IT Professional with 10 years experience in IT Systems Support, customer support management, information security, AWS, and Scrum. Experience in utilizing knowledge of technical infrastructure and experience in troubleshooting tactics to deliver effective solutions in the service of clients and customers. Experience handling networking concerns, implementing new software, installing new hardware, and addressing user concerns. Ability to recognize system vulnerabilities to recommend and implement secure solutions in adherence to business processes and alignment with network design and infrastructure. • Excellent oral and written communication skills and interpersonal skills. • Strong analytical skills, including the ability to collect, extract, synthesize, and summarize applicable data, perform root cause analysis, and implement recommended scalable solutions. • Proven ability to quickly assess issues and challenges, utilize applicable data and innovative methodologies, and develop solutions in the best interest of long-term gain for the client/customer.• Areas of Expertise: Technical Support, Customer Resolution, Customer Service, SQL, Data Analysis, Troubleshooting, Technical Support, Networking, Operating Systems, Data Entry, Databases, Data Engineering, IT Support, Help Desk, Windows, Android, Linux, Active Directory, Service Now, VMWare, NIST RMF, Agile methodology, IT project Management, I.T Security, AWS, Cloud Security, Business Development, Training & Leadership, Business Operations.
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Warrant OfficerUs ArmyWashington, Dc, Us
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Data Operations Warrant OfficerUs Army May 2022 - PresentArlington, Virginia, UsServe as the technical leader for integrity and compliance of data, data operations, services,and applications within the cloud, virtual, logical, or physical domains. (DCWF Code 511)Support data operations by ensuring data are visible, accessible, understandable, linked,trustworthy, interoperable, and secure (VAULTIS) by implementing the Common OperatingEnvironment across the warfighting functions and Army operations. (DCWF Code – 651)Enable access to the data fabric at tactical and enterprise echelons to support the holistic dataecosystem and posture the Army's data to enable Development Security Operations(DevSecOps), Artificial Intelligence / Machine Learning, and Software Development. (DCWFCode – 461)Use knowledge of software development operations to integrate new capabilities into theenterprise and warfighting platforms rapidly. (DCWF Code – 711)Train and supervise cyberspace information technology personnel on the operation,maintenance, and sustainment of information systems and services, enabling combat powerprojection for mission command. (DCWF Code – 711)Develop policy recommendations and provide technical guidance and advice to commandersand staff on managing and operating Army, joint, intergovernmental, interagency, andmultinational data, information systems, and services. (DCWF Code – 752)
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Logistics Nco (Usar)Us Army Sep 2017 - May 2022Arlington, Virginia, Us• Establish and maintain stock records and other documents such as inventory, material control, accounting and supply reports.• Review and verify quantities received against bills of contracts, purchase requests and shipping documents.• Unload, unpack, count, segregate, palletize and store incoming supplies and equipment.• Construct bins, shelving and other storage aids.• Simplify and standardize the collection and use of maintenance data.• Raise the quality and accuracy of performance, cost and parts data through improved maintenance management
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Cloud Security AuditorUnited States Department Of Defense Oct 2021 - PresentWashington, Dc, Us -
It Support Eng. (Dco Infraops)Amazon Web Services (Aws) Oct 2019 - Oct 2021Seattle, Wa, Us• Monitoring and performing on-going maintenance on servers and network equipment.• Providing IT support to staff and customers, as well as responding to server and network issues.• Protecting company data by preventing the overheating of data center components.• Running hardware diagnostics and replacing failing parts in a timely manner.• Monitoring all network processes to ensure the smooth flow of data across the network.• Collaborating with software and network engineering teams on cybersecurity and network efficiency.• Upgrading internal system components, including CPUs, memory, hard drives, and network cables.• Documenting processes and keeping event logs.• Advising on the procurement of new data center equipment.• Keeping track of developing trends in data center technologies. -
Systems AdministratorVvda Communications Feb 2018 - Sep 2019Implemented security measures to protect the network from cyber threats.Managed user accounts and permissions on servers.Ensured server backups are performed regularly and tested data restoration procedures.Administered and updated operating systems (e.g., Windows Server, Linux) on servers and workstations and applied security patches and updates in a timely manner.Installed, configured, and maintained software applications used by employees and provided technical support for software-related issues.Maintained documentation of IT systems, configurations, and procedures and created and updated IT policies to govern the use of information systems within the organization.
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Customer Experience SpecialistRosenthal Fairfax Honda Feb 2017 - Jul 2019• Developed strong knowledge of the line of products and built a pleasant customer experience.• Improved customer service experience, created and engaged customers.• Provided up-to-date and relevant information to assist customers to make good auto buying decisions.• Took ownership of customers' issues and followed problems through to resolution.• Tracked customer experiences across online and offline channels, devices, and touchpoints.• Aligned customer experience strategies with marketing initiatives and also informed customers about new product features and functionalities.• Identified customer needs and took proactive steps to maintain positive experiences.• Responded to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.• Analyzed customer feedback on product ranges and new releases and prepared reports.• Performed product tests, evaluated after-sales and support services, and facilitated improvements.• Documented processes and logged technical issues, as well as customer compliments and complaints.• Kept up-to-date with industry trends and new CRM technologies.
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Founder/Creative DirectorThe Man Initiative Jan 2015 - Aug 2016• Created the brand and developed an awareness campaign• Created and distributed “The MAN Motivational Push-up” messages on Social Media• Developed detailed advertising schedules and proposals for partnerships• Tested various campaigns prior to full launch on Radio and Television• Mobilized support for campaigns and awareness creation across the country.• Organized a team to plan a series of programs in line with the objectives of the Initiative
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Brand Development & Systems Admin SupportThe Business People Ltd / Consultancy Support Services (Cs2) 2013 - 2014• Analyzed the success of various advertising campaigns• Modified campaigns as necessary to maximize efficiency• Developed a Brand Identity Manual.• Tested various campaigns prior to a full launch.• Responded to and resolved help desk issues• Provided technical support for both hardware and software issues our users' encounter• Created and verified backups to ensure Confidentiality, Integrity and Availability of data
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Computer Systems AdministratorGolden Panther Security Ltd. 2008 - 2012• Maintained, troubleshoot, and patched file, print, email, application, and communication servers both physical and virtual in a clustered environment to ensure 99.99% uptime in all on-site and off-site locations.• Monitored, performed, and scheduled, daily, bi-weekly, and quarterly server backups.• Developed and implemented IT policies to govern the use of company-wide IT systems in consultation with management• Provided technical support for both hardware and software issues users encounter• Scheduled and conducted weekly audits of all systems to ensure the confidentiality, integrity, and availability of company data, including managing the personnel information of over 500 employees of the company.• Installed, configured, and maintained new and current software on all systems on the network, including access control and CCTV.• Managed, upgraded, and maintained operating systems on all systems on the network.• Used Active Directory to manage permissions and access to network resources per company policy guidelines.
Jude A. Education Details
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Us Army Signal Leader Development CollegeCommunication Systems And Data Operations Management -
Us Army Warrant Officer Career CollegeCommunication And Leadership
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United States Army Quartermaster School - Fort LeeAutomated Logistics Specialist
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Young African Leaders Initiative (Yali Network)Certificate - Management Strategies For People And Resources
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University Of Professional StudiesManagement
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Institute Of Professional StudiesBusiness Studies
Frequently Asked Questions about Jude A.
What company does Jude A. work for?
Jude A. works for Us Army
What is Jude A.'s role at the current company?
Jude A.'s current role is Warrant Officer.
What schools did Jude A. attend?
Jude A. attended Us Army Signal Leader Development College, Us Army Warrant Officer Career College, United States Army Quartermaster School - Fort Lee, Young African Leaders Initiative (Yali Network), University Of Professional Studies, Institute Of Professional Studies.
Who are Jude A.'s colleagues?
Jude A.'s colleagues are Tyresha Williams, Derek Bell, Pmp, Bryan Denker, Devon Wood, Michael Maytubby, Tabitha Williams, Hunter Keiser.
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