Jude Igwe Email & Phone Number

United States

- Work with developers through their interactions with GitHub.com and GitHub servers.- Provide technical support on issues related to Git and GitHub workflows, GitHub Ecosystem, Webhooks, GitHub APIs(REST API & GRAPHQL), GitHub Pages, GitHub Integrations, GitHub Actions, and Packages.- Work closely with GitHub Engineering to track down bugs.- Perform GitHub server backups and upgrades

Lagos, Nigeria

Technical Expertise: Leveraged a broad technical background encompassing OpenText Operation Orchestration, Robotic Process Automation, Cloud Service Automation, Hybrid Cloud Management, and SQL, to resolve intricate technical incidents, queries, and integration issues.Problem Resolution: Investigated, replicated, performed root cause analysis, and provided timely feedback on product issues reported by customers, consistently meeting SLA requirements and enhancing customer satisfaction.Client Guidance: Effectively guided clients through issue resolution via phone, clearly written communication, emails, and screen-sharing sessions, ensuring swift resolution of technical problems.Documentation: Maintained precise documentation of troubleshooting steps, recommendations, and resolutions using Salesforce and Zendesk, facilitating efficient knowledge sharing.Collaboration: Collaborated with cross-functional teams, external organizations, customers, and vendors to address complex technical issues and deliver effective solutions.Log Analysis: Proficiently reconstructed event timelines from disparate logs and evidence sources, aiding in issue resolution and problem analysis.Networking Proficiency: Demonstrated knowledge of networking concepts, including DNS, TCP/IP, OSI, firewalls, and more.Product Enhancement: Identified a critical product gap, initiated a report to the product team, collaborated with engineering to develop a fix, and implemented the solution using REST APIs and web services. This effort resulted in retaining a premium client.

Lagos, Lagos, Nigeria

Investigated and resolved customer-reported issues by conducting in-depth research and escalating when necessary, ensuring efficient problem resolution.Owned support cases from start to finish, meeting Service Level Agreement (SLA) commitments, and consistently achieving the highest levels of customer satisfaction. Set clear expectations and deliver on promises.Engaged directly with customers through phone, ticketing systems, and remote sessions, collaboratively resolving their technical challenges.Actively participated in a regular weekend working rotation, demonstrating unwavering dedication to providing top-notch customer support.Contributed to the creation of new knowledge base articles and meticulously maintained existing ones, ensuring valuable insights and lessons learned were readily accessible to customers.

Lagos

Collaborated as a key member of a dynamic team that conceptualized and developed a user-friendly CV builder website, offering a valuable resource for job seekers.Spearheaded the Frontend team, taking on the responsibility of crafting the Home and Contact Us pages. Leveraged expertise in web development technologies to create visually appealing and user-centric pages that enhanced the overall user experience.Played a pivotal role in the project's success by translating design concepts into responsive and interactive web interfaces. Ensured seamless navigation and accessibility for users from diverse backgrounds.Engaged in close collaboration with UI/UX designers and Back-End developers to ensure a harmonious integration of design elements and functional features. Contributed to a cohesive and aesthetically pleasing user interface.Utilized a diverse skill set, including proficiency in HTML, CSS, JavaScript, and responsive design principles, to bring the website's front-end vision to life.Demonstrated adaptability and a strong problem-solving mindset in addressing technical challenges and optimizing website performance.The Free CV Builder Website has since become a valuable tool for individuals crafting their resumes and has garnered positive user feedback for its user-friendly interface and efficient Home and Contact Us pages

Cloud Engineering

Devops Nanodegree, Information Technology, Pass

Cloud DevOps Nano-Degree Program

Postgraduate Degree, Electrical, Electronics And Communications Engineering

Hnd Electrical/Electronics Engineering Technology, Electrical And Electronics Engineering