Steven D. Email & Phone Number

Mumbai, Mh, In

Kuwait City, Kuwait

• Liaised with the CEO for the company set up for Financial, Sales, Purchases, Budgeting, Negotiation and Technology, streamlining operations that led to revenue generation of over $300,000 in the 1st year of operations• Conceived Strategic Partnerships with standard IT partners and niche IT Solution and Product partners that allowed to widen industry offerings by 100%• Defined the Technological Strategy for the company, including Solutions, Services, and Consultancy leading to increase of revenue by 50%• Established the Implementation of the Remote Managed Services via a Managed Services Provider model, increasing revenue for the Company by 20%

Kuwait

• Led project teams and supervised outputs, delivery, business analysis and development of functional team leaders, coordinating work allocation for a staff of 25, accounting for 40% of the revenue in the company• Conceived IT Strategy and maintained application architectures to streamline operations and increase efficiency in business functional areas• Aligned enterprise architecture with business strategy to deliver efficient, sustainable, and scalable IT solutions that improved productivity and reduced costs for client business units

Kuwait City, Al Asimah, Kuwait

• Streamlined IT Operations processes and procedures while providing comprehensive strategy and training to the team, resulting in Enhanced efficiency and productivity by over 100% within the IT Department• Planned and executed the Zumorrodah Tower IT Infrastructure Project, collaborating with Vendors and overseeing the implementation of the entire IT an Security backbone for the tower, reducing costs by 50% and generating a new revenue stream• Led the movement of the Zumorrodah Group Companies, to Al Zumorrodah Tower, ensuring a seamless transition of the IT environments, reducing the IT costs by over 50%

Kuwait City, Kuwait

• Led diverse IT infrastructure and Security enhancement projects, including secure VPN setup, image backups with Acronis TrueImage, and network monitoring using AdventNet's OpManager increasing data protection by over 80% and network awareness by 90%• Launched patch management solution, and enabled hardware / software Inventory tracking with MS Systems Management Server increasing systems security by 50%• Implemented IT Strategy for using MS Project Server for efficient enterprise project management and improving call center operations by over 200% with Oula Call Center Express Server• Facilitated UPS commissioning to enhance power backup capabilities leading to greater up-time of almost 100% of all locations systems and implemented Trend Micro Gateway for heightened gateway security measures

Mumbai Area, India

• Launched infrastructure projects for IT Operations involving deployment and upgrades leading to increased employee productivity by over 50%, while reporting to the Regional Program Management Office• Achieved exceptional Customer Satisfaction survey for AccessHR Project, increasing HR efficiency and response time by over 250%• Received Regional Employee Recognition Award for Technopolis Park PABX Upgrade Project completion within 24 hours over the weekend • Awarded GTI Employee of the Month Award for December 2005 for GTI in India for exceptional performance

Farwaniya, Kuwait

• Delivered expert consultation for IT Strategy, to support the Sales Team, offering comprehensive technical proposals encompassing solution design, architecture, hardware specifications, software details, and licensing requirements in responding to RFPs and Tenders increasing company revenue• Initiated technical guidance and support to the Sales Team when engaging with customers, ensuring optimal alignment between client needs and technical solutions• Crafted Design & Architecture documents, Project Implementation plans, other essential work items• Completed the deployment of Infrastructure, Security and Business solutions, managing a dedicated team and guaranteeing customer satisfaction through rigorous quality assurance measures, increasing productivity by over 50%