Decision Sciences Team - Product Analytics- Optimized order fulfillment by fine-tuning ML models, improving both revenue and platform reliability.- Initiated and led the development of an Agent-Based Simulation framework to support strategic decision-making processes.

Program Manager - Digital Transformation & Strategic Partnerships | Operations Lead- Spearheaded multiple technology solutions to enhance driver utilization, operational efficiency, and process governance, resulting in a $32M increase in gross revenue.- Led design-thinking workshops for functional heads and collaborated with change leaders to execute a year-long program with a targeted $200M impact.- Established competitor benchmarking and revamped internal reporting systems, creating an analytical framework for CXO-level decision-making

- Enhance existing processes for Japan new courier partner lifecycle management to limit churn and enhance long term retention (execute $4 million budget) - Direct and coordinate all business activities for Kerala - Review financial statements, activity reports, and other weekly performance data to measure productivity and goal achievement- Conceptualise and execute programs that deliver disproportionately to growth products (Hire, Intercity, Premier)- Own, design, and execute new market launches- Develop and implement business plans for profitability- Plan for staffing requirements, and interview, hire and train new employees- Manage staff, review work schedules and assign duties- Develop and implement business plans for profitability

Sequoia Capital and Mahindra and Mahindra funded start-up providing technology-enabled B2B logistics services. Responsibilities: - Direct/coordinate all business unit activities- Identify operational/structural weaknesses and help improve existing or develop new processes to keep operational teams and contact centres optimally efficient- Review/improve organizational effectiveness by developing processes, overseeing employees, establishing motivated work environment, and creating innovative approaches for improvement- Seek growth opportunities by developing new business relationships and enhancing existing customer relationships- Work with engineers to develop products including CRM, driver-app, dispatch and fraud algorithms- Review financial statements, activity reports, and performance data to measure productivity/goal achievement.

Responsibilities:- Supervise entire lifecycle management from leads to client acquisition to retention- Find and develop new markets within targeted geographies to improve sales- Research organizations and individuals to find new collaboration opportunities- Plan and oversee new marketing initiatives to drive sales targets- Contact potential clients to establish rapport and arrange meetings- Train, coach and mentor territory sales managers on best practices, and customer service- Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company- Evaluation of methods to improve deployment of internal customer service tools