Working with TRIO/Upward Bound and Access & Success Programs.

I make your coffee and your day better.

 Coordination of cocurricular activities for ESL students Coordination of volunteer opportunities within the university and Springfield Assist with New Student Orientation Event planning (luncheons, picnics, end of semester celebrations) Oversight of Student Advisory Group Development of Website and social media

Retail sales Customer service Window and in-store product displays Daily inventory control, stock replenishment, store upkeep and closeout of financial business Represented store owners in management meetings with property management Handled customer communications regarding returns, refunds and exchanges of damaged orincorrect merchandise, requiring conflict management, communication and diplomacy

 Managed all communication with response agencies, volunteers and victims during disasters Managed office volunteers and phone bank Helped coordinate disaster response activity and logistics at the national office with the activity of the field team in natural disasters Monitored weather, assessed damage, providing reports to field team and management Worked with PR and fundraising departments to provide data for PR and fundraising efforts In non-disaster periods: coordinated office communication needs, both print and Web; writingand editing of company reports, promotional and training materials and department communications Assistant to Vice President of Disaster Response, including some management of travel, meeting and public speaking schedules Certified in many disaster response disciplines--Tropical Meteorology, FEMA ICS 100 and 200, CERT, HAM radio, Storm Spotter Certification

 Edited and proofed articles and layouts Reviewed and accept/reject manuscripts Coordinated manuscript evaluation Assigned articles to freelance writers Wrote features and columns Managed content for two Web sites: womanstouch.ag.org and womensministries.ag.org Responsible for complete reorganization of former site into new user-friendly format, increasing user-ship 64% in one year

 Wrote and edited stories for the AG News Service and employee newsletter, AG Mission. Developed written content for web site Assisted in development of marketing campaigns and promotional pieces for national events Annually coordinated development of logo and promotional materials for corporate theme Coordinated advertising for biennial convention newspaper: scheduling, layout and invoicing Created written materials for nationwide media campaign

 Wrote and distributed press releases, photos and promotional materials Assisted six departments to promote their work through appropriate venues Oversight of print jobs in production including: submission, tracking, proofing and delivery Tracked inventory of promotional items, delivered them to departments Some customer service and receptionist duties

 Intake and evaluation for women admitted to the shelter Scheduling of each woman to include study, work, spiritual development and free time Oversaw fundraising for the home and inventory of donations and supplies Conducted relationship-building outreaches to homeless youth and prostitutes three times a week, and visits to high schools once a week Assisted with a weekly coffee house for homeless youth, including van runs and feeding