Judi Johnson Email & Phone Number

United States

Primary customer facing role responsible for customer success through the management of program deliveries and strong customer relationships. The prevailing business priority is the customers’ successful adoption and productive use of Microsoft cloud technologies. Front and center with customers supporting their digital journey and empowering them to achieve more!Key Accountabilities include:*Fulfill Support contract obligations by driving quality planning and delivery of… Show more Primary customer facing role responsible for customer success through the management of program deliveries and strong customer relationships. The prevailing business priority is the customers’ successful adoption and productive use of Microsoft cloud technologies. Front and center with customers supporting their digital journey and empowering them to achieve more!Key Accountabilities include:*Fulfill Support contract obligations by driving quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions.*Partner with your customer and Account Team to prioritize and plan customer engagements and programs across cloud and on-premise workloads.*Define outcomes to improve the health, performance, and business capabilities of the prioritized workloads to drive customer value realization.*Orchestration, customer sponsor management, and stakeholder communication of prioritized engagements and programs.*Track, escalate, and plan for the remediation of technical blockers and provide engineering feedback to further our product and solutions as appropriate. Always learning. Insatiably curious. Lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference. Show less

Washington D.C. Metro Area

Manages a diverse and complex scope of proactive and reactive support issues. Solves complex support issues effectively. Escalates issues, as necessary, for confirmation of solutions or other options as needed. Assesses customers’ risks and needs and recommends appropriate service offerings to proactively address. Documents recommendations formally via service delivery plan and presents to customer and virtual account team unit. Manages the delivery of recommended/agreed-upon services to… Show more Manages a diverse and complex scope of proactive and reactive support issues. Solves complex support issues effectively. Escalates issues, as necessary, for confirmation of solutions or other options as needed. Assesses customers’ risks and needs and recommends appropriate service offerings to proactively address. Documents recommendations formally via service delivery plan and presents to customer and virtual account team unit. Manages the delivery of recommended/agreed-upon services to achieve high customer satisfaction and trust. Makes timely and financially sound decisions with moderate uncertainty or pressure on a consistent basis. Decisions sometimes impact immediate group and other related groups. Determines most effective method of problem resolution by utilizing internal resources when necessary. Occasionally leads sharing of best practices with team community. Consistently establishes and maintains working relationships with internal support delivery teams, customer support teams, customer contracts and materiel representatives. Establishes and maintains close relationships with Field Sales and MCS to execute on a service account/delivery plan. Position relies internally upon CSS Support Professionals, Premier Field Engineers, and their management, MCS Services (Engagement Managers/Project Managers), and Services Account Managers (Services Executives), EPG Account Executives, and Premier/Services regional and worldwide HQs. Communicates with, and influences, Microsoft Services leadership/management at team level. External position relies upon Customer Support Manager (CSMs) and named Support Contacts - usually comprised of IT managers and individual technical contributors. Show less

Lmp - Dod - Anniston Army Munitions Center

In this role, I serve as business analyst and project manager for the Logistics Modernization Project (LMP) on behalf of a provider of Next Generation IT Infrastructure Services, Cloud Computing, Cyber Security, Big Data, Consulting and Industry Focused Application solutions. ✔ Delivered technical in the development, application, enhancement and administration of 4 major SAP implementations affecting thousands of users.✔ Managed an average of 10… Show more In this role, I serve as business analyst and project manager for the Logistics Modernization Project (LMP) on behalf of a provider of Next Generation IT Infrastructure Services, Cloud Computing, Cyber Security, Big Data, Consulting and Industry Focused Application solutions. ✔ Delivered technical in the development, application, enhancement and administration of 4 major SAP implementations affecting thousands of users.✔ Managed an average of 10 mini-projects/mini-functionalities/mini-releases per year.✔ Coordinated and conducted team meetings and assigned and distributed workload to personnel across various areas including SAP competencies.✔ Partnered with staff at other sites by leading and coordinating knowledge transfers and collaboration calls. ✔ Served as a SME in the field for questions and brainstormed ways to improve business functionality.✔ Analyzed pain points in business processes and established methods to improve said issues by working directly with stakeholders and users. ✔ Supported and consulted with management teams on the development of electronic management systems, reports and tracking systems, ensuring attainment of statutory, regulatory and functional requirements.✔ Created, designed and provided supplementary training materials and deliverables to employees, experts and users by holding ad-hoc classes, distributing tutorials and disseminating basic help guides and brochures. ✔ Facilitated various workshops and delivered specialized instruction to help employees understand their role and how their function affects other departments, improving efficiency above and beyond basic functionality. Show less

Falls Church, Va

Here, I played an instrumental role on the Ammunition Team, supporting all sales and distribution functions. I defined department requirements and verified change requests for new ammunition functionality, accomplished through design, testing, implementation and support.✔ Contributed to the design/execution of various processes (order-to-cash, inventory management, shipping, return, notification of shipments) to enhance and improve ammunition functionality. ✔ Conducted data… Show more Here, I played an instrumental role on the Ammunition Team, supporting all sales and distribution functions. I defined department requirements and verified change requests for new ammunition functionality, accomplished through design, testing, implementation and support.✔ Contributed to the design/execution of various processes (order-to-cash, inventory management, shipping, return, notification of shipments) to enhance and improve ammunition functionality. ✔ Conducted data integrity reviews and analysis and formulated recommendations on information systems, reports, data definitions and warehousing of data and information. ✔ Participated in requirements analysis and supported the formulation of business requirements. ✔ Developed test scripts based on business use cases for use in user acceptance testing and supported change management and implementation of change requests and enhancements to systems. ✔ Researched emerging IT, integration of data and capabilities of software programs to formulate recommendations.✔ Analyzed data integrity and validation within relational database management systems to report discrepancies to business users.✔ Identified, communicated and led various processes as well as implementing software tools to fix requirement issues. ✔ Proposed design alternatives when necessary and suggested strategies to improve best practices. ✔ Supported the work of various teams and departments including Industry, Organization and Technical Specialists, and helped members by providing ongoing expert advice, assistance and guidance. ✔ Collaborated with project management office (PMO), business owners and other stakeholders; provided updates on project statuses, identified ways to improve and explained issues and action items. Show less

Falls Church, Va

In this position, I steered impacting business analysis and basis of estimate, managing 12+ business analysts in exploring new security practices, final regression testing and ad hoc testing for pilot functionality. I managed urgent problem and maintenance tickets, consulting with clients on questions and concerns, as well as providing sound advice and solutions.✔ Performed analysis to successfully fixed issues with current systems, applications and products including (SAP) LMP SD areas… Show more In this position, I steered impacting business analysis and basis of estimate, managing 12+ business analysts in exploring new security practices, final regression testing and ad hoc testing for pilot functionality. I managed urgent problem and maintenance tickets, consulting with clients on questions and concerns, as well as providing sound advice and solutions.✔ Performed analysis to successfully fixed issues with current systems, applications and products including (SAP) LMP SD areas and ammunition materials that interfaced with other software tracking systems. ✔ Delivered hands-on training to assist clients and peers with SAP as well as monitoring and driving project timelines, requirements and execution.✔ Participated in meetings, dialogues and testing to create new functionality with peers as well as remedy discrepancies; created and implemented supplementary guides including cheat sheets, how-to’s and go-by’s.✔ Facilitated all HR-related functions including advocating for raises and promotions, performing appraisals, approving training, etc; directed knowledge transfers and collaboration calls to various coworkers.✔ Recognized as a product specialist for the Blue Grass Army Depot and Letterkenny Army Depot, supporting users and stakeholders and providing hands-on and one-on-one consultation and instruction to members of SD. Show less

This role involved providing the LMP solution to end users via PowerPoint slides and other training aids. Additionally, I conducted hands-on training utilizing SAP.

At this time, I was leading new functionality through its complete lifecycle (design, testing, implementation, support). I instrumentally contributed to process design and implementation, analyzing business requirements, and steering design and delivery of business solution components to enhance the LMP solution.

Washington D.C. Metro Area

In this role, I gained a comprehensive understanding of SAP S/D Media Solution becoming part of the CCC team while leading a team of 2. I provided Level 2 support for business applications managed under the auspices of the CCC. I also coordinated training and testing activities for implementations, upgrades and enhancements, collaborating with super users, the Help Desk, the CCC technical team and other IT groups to ensure the quality and effectiveness of Level 1, Level 2 and Level 3… Show more In this role, I gained a comprehensive understanding of SAP S/D Media Solution becoming part of the CCC team while leading a team of 2. I provided Level 2 support for business applications managed under the auspices of the CCC. I also coordinated training and testing activities for implementations, upgrades and enhancements, collaborating with super users, the Help Desk, the CCC technical team and other IT groups to ensure the quality and effectiveness of Level 1, Level 2 and Level 3 application support;✔ Developed functional specifications that described new or enhanced functionality and worked closely with the development staff to translate those specifications into detailed designs; ✔ Communicated status of work for team’s progress via Gantt charts and verbal presentations for the PMO.✔ Identified potential opportunities for improvement, issues and action items to the PMO, business owner and other stakeholders.✔ Performed business analysis on user requirements, business rules and business processes, describing SAP capabilities of pricing module and working with end users and business owners to understand functionality.✔ Liaised between business and development teams in the analysis and design of SD pricing functionality, evaluating and recommending business process improvements to meet business requirements/processes. Show less

Master Of Science - Ms, Information & Telecommunication Systems For Business

Bachelor Of Arts - Ba, Economics And Criminal Justice