Sts Software Group Quote To Cash People Manager
Budapest, Hungary
Managed a team of 30+, providing support to the sales community of • Software related services in Austria, Switzerland, France, Belgium, The Netherlands, Luxembourg, United Kingdom and Ireland, • Hardware related services in Europe and Middle-East & Africa, • Acquired Software products and services in Europe and Middle-East & AfricaMain responsibilities:• deploy and manage sales support teams in the Budapest Center, plan and control staffing level in managed team,• balance the people resources & define roles and responsibilities in the managed team, • develop skills, evaluate performance and recognize contributions, coach, mentor and develop employees, track individual and team performance,• lead employees to achieve productivity and quality goals, and secure high level of responsiveness, accuracy and client satisfaction • drive process improvements and manage all aspects of change in the teams• interface with world-wide and European stakeholders and sales management• manage escalations and other customer complaints