Oversee the day-to-day business of customer operations for cold weather accessories accounting for 3 key brands and $122M in revenue. Manage key strategic customer accounts including TJ Maxx, Marshall’s, Ross, Walmart, Amazon, and Zappos. Daily order management including EDI, manual submissions, UPC matching, and other functions that support Ecommerce business. Manage 5 team members responsible for order management and customer service; team ships out $1.5M weekly. Spearheaded the implementation of new Electronic Data Interchange (EDI) system, resulting in streamlined order process and higher volume of orders.

Led the warehouse management and business operations for NYC distribution center. Planned, organized, and oversaw the receiving, inventory, and shipping functions to ensure a smooth and consistent operation while effectively satisfying customer needs. Supported strategic customer accounts including Kohl’s, Burlington Coat Factory, Macy’s, and JC Penney. Coordinated the individual needs of each strategic customer as it pertains to staging products/labeling containers Responsible for analyzing trends and solving supply chain management challenges.