Judith Bergermann Email & Phone Number

* Pioneered and managed the Customer Advocacy Department, overseeing global initiatives.* Global point of contact for case studies, references, and internal win reports across 250+ products.* Implemented efficient cross-departmental processes, enhancing collaboration.* Conceived and pitched a successful customer testimonial campaign to executive.

Remote - Maine

* Managed customer success and retention for 500+ global B2B SaaS accounts.* Founding member of the customer success team, training and mentoring all team members.* Executed international telecommunication marketing campaigns, demonstrating strong project management.* Generated $3 million in opportunities, with a proven track record of strategic customer.

Las Vegas, Nevada, United States

• Front Desk Agent//Relief Head Cashier//Relief Status Coordinator
• Ensuring Forbes 5-star standards during guests' arrival and departure
• Assisting guests with various issues (billing issues, specific requests, translating services)
• Acting as liaison between Housekeeping and Rooms Control/Front Desk
• Authorizing/ declining room moves and upgrades, depending on availability and business needs
• Monitoring, analyzing and running in-house reports, auditing daily billing processes, posting charges, investigate credit card disputes, solving credit limit issues

Freiburg, Baden-Württemberg, Germany

• Initiating and managing of changing the hotel’s operations system to a paperless operation (digitalization)
• Responsible for maintaining and updating online reservation portals like Orbitz, Expedia, booking.com
• Welcoming guests for property tours and meetings to discuss details of their conference/events
• Creating and closing offers and contracts for rooms, conferences and banquets
• Comparing prices from hotels in the region to adapt to the market
• Training front desk agents

Virginia Beach, Virginia, United States

• Promoted to manager from front desk agent in July 2011
• Responsible for the entire property as acting Manager on Duty
• Solving guest issues and complaints
• Developing and introducing a new A/R program to the department
• Leading, scheduling, training and motivating the hotel staff, ensuring highest standard of service
• Managing the Accounts Receivables and Accounts Payables department of the hotel

Munich, Bavaria, Germany

• Responsible for the accounts of three Starwood hotels in Munich and Frankfurt
• Training and ongoing supervision of new employees, trainees and interns
• Entering of the daily bank statements into the books, clarifying unknown transactions
• Administrating and entering incoming deposits in the books
• Preparing end-of-month closing and end-of-year closing of all ledgers

San Diego, California, United States

Rooms Divisions Management Trainee ProgramFront Desk Supervisor, Reservations Representative, Night Audit, Front Desk Agent

Freiburg, Baden-Württemberg, Germany

During my training I worked in the following departments of this hotel:Front Office, Accounting, Banquets Office, F&B Office, Restaurant, Bar, Banquets, Housekeeping