Technical Support Engineer
Current
Jul 2022 - Present
AeroLeads people directory · profile
Kathy Mccole Email & Phone Number
Technical Customer Support Lead at ASG Technologies
at
Rocket Software
LinkedIn matched
2 data sources
Profile completeness 86%
Current company
Role
Technical Customer Support Lead at ASG Technologies
Location
Greater Chicago Area, United States, United States
Company size
Who is Kathy Mccole? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Kathy Mccole is listed as Technical Customer Support Lead at ASG Technologies at Rocket Software, a company with 1255 employees, based in Greater Chicago Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Kathy Mccole.
Kathy Mccole previously worked as Technical Support Engineer at Rocket Software and Customer Service Representative at Omron Automation.
Company email context
Email format at Rocket Software
This section adds company-level context without repeating Kathy Mccole's masked contact details.
Rocket Software
Review company-level records connected to Kathy Mccole before choosing the right outreach path.
Profile bio
About Kathy Mccole
Results-oriented professional offering 15 years of experience providing excellent customer service for software tools as level 2 support. Providing resolution to complex issues using analytical and troubleshooting skills. Highly praised for work ethic, attention to detail, ability to follow through, problem-solving and interpersonal skills, and successful delivery of workContact me for any opportunities that can utilize my experience as a Technical Customer Support Leadat kmccole1@comcast.net
Listed skills include Customer Service, Leadership, Job Control Language, Mainframe Product Support, and 16 others.
Current workplace
Kathy Mccole's current company
Company context helps verify the profile and gives searchers a useful next step.
Rocket Software
4 roles
Kathy Mccole work experience
A career timeline built from the work history available for this profile.
Customer Service Representative
Jul 2019 - Jul 2022
Senior Technical Customer Support Lead
- Provide advanced technical support to resolve complex problems with ASG mainframe operation products:
- Track and document inbound support request to ensure customer satisfaction, proper notations of issues, utilization of time, and 100% SLA compliant.
- Diagnose and resolve customer issues with system configurations and setup, product functionality, and enhancements, reducing turnaround time by 10%.
- Mentor and train support analysts on ensuring management schedules are supported… Show more Provide advanced technical support to resolve complex problems with ASG mainframe operation products:
- Mentor and train support analysts on ensuring management schedules are supported and coverage is available.
- Collaborate with product development to improve current design and identify potential problems.
Jun 2006 - Jul 2019
Implementation Consultant Lisle, Il
- Provided technical support to potential prospects, clients, and high-end profile customers globally to investigate and resolve business and technical issues.
- Conducted technical trainings and workshops for internal and external clients as part of a project that increased customer retention.
- Implemented pre and post-sale implementation support activities using presentations and product demos.
- Formulated best practices and user strategies for several mainframe and third-party… Show more
- Formulated best practices and user strategies for several mainframe and third-party software packages
- Participated in user and vendor conferences Show less
Feb 2000 - Jun 2006
Team & coworkers
Colleagues at Rocket Software
Other employees you can reach at rocketsoftware.com. View company contacts for 1255 employees →
ML
Mingxue Li
Colleague at Rocket Software
Dalian, Liaoning, China, China
View →
JS
Jennifer Sheffield
Colleague at Rocket Software
Naples, Florida, United States, United States
View →
CH
Carol Hopke
Colleague at Rocket Software
Nashua, New Hampshire, United States, United States
View →
JA
Jason Anderson
Colleague at Rocket Software
Urbana, Ohio, United States, United States
View →
PR
Peter Raymond
Colleague at Rocket Software
Welwyn Garden City, England, United Kingdom, United Kingdom
View →
MS
Michele Stewart
Colleague at Rocket Software
Austin, Texas, United States, United States
View →
AL
Angela L.
Colleague at Rocket Software
Kingston Upon Hull, England, United Kingdom, United Kingdom
View →
HV
Hosathota Vishwanatha
Colleague at Rocket Software
Bengaluru, Karnataka, India, India
View →
MC
Mohit Chauhan
Colleague at Rocket Software
Nagpur, Maharashtra, India, India
View →
PP
Prasad Pawar
Colleague at Rocket Software
Pune, Maharashtra, India, India
View →
Mingxue Li
Colleague at Rocket Software
Dalian, Liaoning, China, China
View →
JS
Jennifer Sheffield
Colleague at Rocket Software
Naples, Florida, United States, United States
View →
CH
Carol Hopke
Colleague at Rocket Software
Nashua, New Hampshire, United States, United States
View →
JA
Jason Anderson
Colleague at Rocket Software
Urbana, Ohio, United States, United States
View →
PR
Peter Raymond
Colleague at Rocket Software
Welwyn Garden City, England, United Kingdom, United Kingdom
View →
MS
Michele Stewart
Colleague at Rocket Software
Austin, Texas, United States, United States
View →
AL
Angela L.
Colleague at Rocket Software
Kingston Upon Hull, England, United Kingdom, United Kingdom
View →
HV
Hosathota Vishwanatha
Colleague at Rocket Software
Bengaluru, Karnataka, India, India
View →
MC
Mohit Chauhan
Colleague at Rocket Software
Nagpur, Maharashtra, India, India
View →
PP
Prasad Pawar
Colleague at Rocket Software
Pune, Maharashtra, India, India
View →
FAQ
Frequently asked questions about Kathy Mccole
Quick answers generated from the profile data available on this page.
What company does Kathy Mccole work for?
Kathy Mccole works for Rocket Software.
What is Kathy Mccole's role at Rocket Software?
Kathy Mccole is listed as Technical Customer Support Lead at ASG Technologies at Rocket Software.
Where is Kathy Mccole based?
Kathy Mccole is based in Greater Chicago Area, United States, United States while working with Rocket Software.
What companies has Kathy Mccole worked for?
Kathy Mccole has worked for Rocket Software, Omron Automation, Asg Technologies, and Diversified Software Solutions.
Who are Kathy Mccole's colleagues at Rocket Software?
Kathy Mccole's colleagues at Rocket Software include Mingxue Li, Jennifer Sheffield, Carol Hopke, Jason Anderson, and Peter Raymond.
How can I contact Kathy Mccole?
You can use AeroLeads to view verified contact signals for Kathy Mccole at Rocket Software, including work email, phone, and LinkedIn data when available.
What skills is Kathy Mccole known for?
Kathy Mccole is listed with skills including Customer Service, Leadership, Job Control Language, Mainframe Product Support, Rexx, Support Analysts, Customer Satisfaction, and Problem Solving.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the Kathy Mccole you were looking for.
View similar profiles
