Judith Cooper Email & Phone Number

Houston, Tx, Us

Houston, Texas Area

Answer incoming calls in a timely fashion. Provide accurate and appropriate information to answer questions and resolve complaints. Properly direct inbound calls in phone queues to improve call flow. Perform credit checks, create new accounts, process payments and payment arrangements. Renew contracts, mail fax or email documents upon request.

Respond to, validate, and/or approve varied and complex customer service requests and inquires for all customer segments, including top customers, by applying knowledge and following established practices and standards. Review, research, problem solve, and recommend resolutions for non-routine customer inquiries. Escalates to next level as needed.· Mentor other team members and act as a resource for assigned area.· Coordinate and assist with team and department projects. Participate in special assignments as required to meet business needs. · Influence business results by providing proactive customer service, education and communication.

Houston, Texas

Verified and captured data accurately and within established deadlines. Communicated with cuatomers in a manner that maintained good customer relations. Provided support toother areas, completing tasks as appropriated.

Houston, Texas Area

Answered incoming calls in a timely manner. Provided accurate and appropriate information. Performed credit checks, set up new accounts, processed payments. Renewed contracts. Mailed, faxed or emailed documents upon request. Assisted management with special projects.