Drive departmental process improvement strategy and support the team with process improvement activities in collaboration with key stakeholders

Managed team responsible to coordinate home healthcare visits for decentralized clinical trials; focused on employee professional development; interfaced and supported multiple clients and project teams; supported client audits

Managed hematologic oncology research projects via study protocol, regulatory requirements and institutional policy.Planned, coordinated, and managed all activities related to phase 1-3 clinical trials including study start up, recruitment and implementation; facilitated monitoring visits with sponsors and contract research organizations

Coordinated all research activities for clinical trials at the Hemophilia Center of Western Pennsylvania in accordance with Good Clinical Practice guidelines, including recruitment, informed consent, assessment, study drug accountability, maintaining appropriate regulatory and subject documentation and data entry. •Supervised research team to successfully conduct over 30 concurrent studies; primary study coordinator for multiple clinical drug trials•Developed and implemented a research training and annual competency program•Reviewed budgets for research protocols•Facilitated monitoring visit activities with sponsor, contract research organization and FDA•Assisted with development of Standards of Procedures (SOP) for research activities; authored new SOPs as needed and facilitated biannual review•Developed tool to review all clinic patients eligibility for research studies to optimize recruitment•Created tool to improve and evaluate clinic flow within the Hemophilia Treatment Center

Coordinated research activity for multiple longitudinal and clinical epidemiologic studies, including recruitment, assessment retention, data entry, visit tracking and staff supervision•Collaborated with study principals to achieve project aims and conduct quality improvement activities as a member of the Collaborative Improvement Network•Oversaw lab construction to process biological and environmental samples; managed specimen collection and processing

Managed and coordinated staff and resources to successfully meet project goals and deadlines related to day to day network management and provider relations activities• Implemented a new contract for 1,800 practitioners• Improved internal processes to achieve 100% compliance with the credentialing function • Achieved the highest level of provider satisfaction amongst Regional Service Centers

Developed, implemented and evaluated regional Quality Improvement Charter and annual action plan and activities• Investigated member complaints for potential of care issues and ensured timely resolution• Supervised the administrative assistant

Developed and implemented the local Quality Management program in compliance with corporate, state and managed care accreditation standards• Supervised nurses to perform medical record review and physician office surveys

Conducted concurrent chart review on charge based commercial accounts for lost charge recovery and facilitated resolution to identified problems and evaluated corrective action(s)• Acted as team leader for hospital initiated quality improvement efforts

Provided primary care nursing to critical care population Staff Nurse, Neuroscience ICU, Shadyside Hospital, Pittsburgh, PA Staff Nurse, PACU, Allegheny General Hospital, Pittsburgh, PA Staff Nurse, PICU, Rainbow Babies and Children’s Hospital, Cleveland, OH