Family-owned furniture store based out of San Diego. Recruited as a Sales Associate to increase sales for augmentation of company profitability and expand market presence in Southern California. *Successful sales experience. Sold and delivered over $1 million in furniture in 6.5 months! As a new sales associate with no previous furniture sales experience, achieved membership status in the “Million Dollar Club” at Jerome’s in six and one-half months. * Connect with clients via phone presentation. Utilized effective listening skills and customer serviceprowess, establishing client relationship through exemplary needs probe and communication skills. Ultimate goal is to invite client to visit the store for additional decorating options. *Build and leverage strong client relationships. During in-store meetings, applied excellent communication skills, listening talent, and superior customer service protocol to create a positive collaborative relationship focused on mutual understanding of the clients’ needs and wishes for their project. Ultimate goal is for every client to return to Jerome’s for future purchases and referrals to family and friends.* Demonstrate excellent follow-up. Thank you card is mailed to each client within two days of purchase. Every client, as well as prospective buyers, is also provided a business card with my personal cell phone number to call should any questions, concerns, or assistance be needed subsequent to our meeting. *Ambitious, flexible professional who is motivated by the opportunity for advancement. With the ability to multitask, best work is accomplished when handling three or more clients simultaneously. Weekend and evening work acceptable when required.

Increased profits 25% the first year and added $75K to the first year’s income revenue. Utilizing excellent communication skills, identified new business opportunities absent in the lives of the elderly. Using effective listening skills, primary difficulties and obstacles that frustrated senior clients were identified. Deployed analytical analysis and strategic resolution plans to address and facilitate programs to rectify problematic issues. Increased business opportunities with each client, generating increased residual income 25% the first year.*Built teams for five separate lines of business. Created a positive, collaborative culture focused on understanding and supporting clients’ wishes as well as appreciating the abilities of individual team members. Increased employment to 30 management and support personnel.*Developed a base of over 300+ clients. Seized new business opportunities by participating in networking associations, special events, telemarketing, trade shows, and advertising. Resulted in incremental growth of client base and increased company revenue. Achieved monthly revenue of $50K in the first year.*Increased customer retention by elevating customer service. Conducted training sessions with employees on customer service and supporting clients’ requests. Developed employee handbook and SOP’s. Coached team leaders on leading with character; building trust with clients and team members; motivating and directing the team; facilitating resolution of differences, and earning respect and creditability through actions and behaviors.

Recruited to reverse the decreasing student career placements at various campuses that failed to meet federal requirements. In charge of the opening of all new career services departments including hiring and training. Presented Career Services seminar for new graduates. Orchestrated initial open house for students and prospective employers. *Created marketing and business development strategies. Developed and implemented campus- specific programs to achieve campus, company and state 80% compliance goals for student placement in underperforming departments. Implemented training programs and luncheons to augment team productivity. *Organized and managed more than 300 on-campus career fairs for students to interview with more than 150 career-specific companies. Hosted more than 100 holiday “meet and greet” receptions for potential employers and students. Held career specific employer luncheons to allow students to meet prospective employers and enhance students’ ability to interact professionally with potential employers.*Designed and presented multiple training programs to enhance student marketability for employment. Developed training classes that included business acumen, work ethic and etiquette, resume preparation, interviewing skills, appropriate attire and behavior for interview. *Worked collaboratively with campus department leaders to identify underperforming students. Created advising sessions to resolve student needs, concerns and behavioral issues, resulting in better Academic performance in 75% of students.

Responsible for delivering high quality and efficient service for the day-to-day management of 175+ construction defect claims and high risk commercial liability claims (over $1,000,000). Piloted investigations to ascertain facts, assess liability exposure, analyze and resolve coverage issues and set appropriate reserves for claim. • Resolved conflicts. Maintained communication with insured, claimant, defense and plaintiff attorneys, and witnesses. Collaborated with counsel in preparation for litigation, including assembling evidence. Handled arbitrations and mediations. Represented the company in small claims court.• Conducted 30+ claim status and risk management presentations to clients and brokers, building and fostering the ongoing relationships. Effectively and profitably managed 50+ assigned accounts, working in collaboration with broker and contributing to policy renewals and sale of additional services and lines of coverages.• Successfully precluded class action lawsuit filed against a Liberty Mutual insured, a mechanical engineering firm, by well-known law firm, Giradi & Keese of Los Angeles. Career began as a Paralegal / Sr. Claims Adjuster with State Farm Fire & Casualty Company.