Judith O. Email & Phone Number

Customer Insights Analyst with a demonstrated history of working in the finance industry. Passionate about leveraging data to drive customer-centric strategies and improve business outcomes.With over five years of experience in Sales, Customer Support, and Relationship Management, I excel at managing client relationships and ensuring customer success. My career began as a Sales Executive at Sterling Bank, where I developed a customer-centric approach.Currently, I am a Customer success Analyst at Flutterwave, focusing on enhancing payment processing for clients. By analyzing transaction data and implementing tailored solutions, I've significantly reduced transaction failures and boosted customer satisfaction. Previously, as a Customer Success Executive at Fairmoney, I managed financial client relationships, provided personalized support, and developed success plans, leading to improved client satisfaction and operational efficiency.I hold a Bachelor's degree in Banking and Finance from the University of Benin and am currently pursuing an MSc in Data Science from the University of East London. My career has equipped me with robust skills in data analysis, customer experience (CX) enhancement, and technological innovation.I am passionate about leveraging technology to solve complex challenges and create meaningful impacts. I thrive in dynamic, fast-paced environments and excel in building strong relationships with clients and cross-functional teams.

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  University Of Benin

  Banking And Finance