• Assisted residents in achieving stability at WHRC (including advocacy, relationship building, connecting with day programming classes, skill building/mentoring/goal setting, and socialization/self-esteem building)• Managed individualized case plans to identify life skill activities with residents• Supported residents in accomplishing individualized goals that were created with case managers (including assistance with encouraging participation in case reviews, researching housing… Show more • Assisted residents in achieving stability at WHRC (including advocacy, relationship building, connecting with day programming classes, skill building/mentoring/goal setting, and socialization/self-esteem building)• Managed individualized case plans to identify life skill activities with residents• Supported residents in accomplishing individualized goals that were created with case managers (including assistance with encouraging participation in case reviews, researching housing options, completing paperwork for identification, income, insurance, housing applications and signing any needed contracts)• Coordinated medical care for clients by scheduling appointments, assisting with medication management, arranging transportation, and setting up medical insurance plans • Provided assistance to case managers in therapeutic group planning and development, administration, team communication, education/awareness building, and gathering resources • Transported residents to appointments as requested/approved by supervisor to meet case management needs (e.g. supporting residents by attending doctor appointments and/or in searching for housing)• Scheduled weekly meetings with individual residents to discuss goals, build a support system, review progress dates and coordinate care• Provided information and referrals for supportive services • Kept updated progress notes, resident contracts, forms, phone list of service providers, emergency contacts and medical records filed in an organized fashion • Incorporated all pertinent material on the client in the electronic (HMIS) case records in a timely manner • Developed forms for processing referrals to Caseworker Associate • Oversaw various projects and events at WHRC as requested by supervisor and director (e.g. WHRC collaboration with Youth REACH MD (Reach out, Engage, Assist, & Count to End Homelessness) Show less