Judith Powers Email & Phone Number

Reviewed Conventional and Government loans to ensure compliance to bank and industry guidelines. Maintained effective communication with all necessary parties involved in a new loan purchase transaction to ensure a seamless and positive experience. Worked with various departments and external organizations to obtain documentation to complete a successful review. Maintained M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulars as applicable.

Held a variety of roles including Real Estate Agent, Education Testing, and Senior Engagement Volunteer. Gained a broader view of capabilities and enhanced key strengths across industries.

Responsible for three Verizon Call Centers in the state of New Jersey providing direction and support to 3 Center Managers, 30 First Level Supervisors, and 250 Associates. Primary responsibilities included ensuring outstanding customer service related to telephone service provisioning and maintenance, managing a fifteen million dollar budget, and maintaining a professional relationship with Union Leaders including the handling of the grievance process for all three centers

Responsible for all duties associated with managing the Verizon Order Inquiry Call Center. This included overall responsibility for 12 First level Supervisors and 140 Associates that provided service recovery to customers requiring assistance with installation orders throughout all of New York State. Duties included providing an acceptable level of customer service measured by internal observations and external customer telephone interviews as well as internal objectives including the ability for customers to reach the center and the speed in which the calls were answered.

Responsible for the production of reports and analysis that provided an overall view of the performance of the Verizon Order Inquiry Centers for the states of New York and Massachusetts. Reports were delivered to Senior Management including the Regional Presidents for both states. Performed customer call Audits and center performance reviews in an effort to identify center strengths and weaknesses and identify opportunities for improvement through recommendations.

Managed and directed multi-functional customer service representatives handling telephone sales, negotiation, provisioning, and billing for residence customers. Prepared and delivered training sessions to update representatives regarding changes to methods and procedures and to introduce new services and technologies.

Bachelor Of Science - Bs, Management

Associate'S Degree, Liberal Arts