Judith Sanchez Email & Phone Number

Buffalo-Niagara Falls Area

Buffalo-Niagara Falls Area

Buffalo/Niagara, New York Area

Buffalo, Ny

Identify process and risk ranking laws and regulations in different areas of the bank. Perform audit tests for various business units assigned, to ensure they are staying within compliance and adhering to applicable laws and regulations. Subject Matter Expert specific to Human Resource testing and controls.

West Seneca, Ny

Provided customer solutions to moderately complex or escalated issues by providing seamless delivery of service, sales and/or fulfillment requests by answering calls, text messages or emails in a contact center environment. Acquired knowledge of multiple products and the ability to deepen or retain relationships through service and sales. Handled escalated customer issues and was accountable for successful resolution of customer requests.

West Seneca, Ny

Cultivated and maintained on-going customer relationships. Managed a portfolio of delinquent loans by working with loan modification and disposition options to determine solutions that will cure an account in a timely manner. Presented customers with and educated customers on options such as Repayment plans, Special Forbearance, Modifications, Short Sale, Deed in Lieu and Foreclosure. Responded to customer, investor, and other 3rd party inquiries by researching , preparing, and/or procuring documentation, or analyzing requests in accordance with established guidelines and determining appropriate course of action.

West Seneca, Ny

Negotiated payment arrangements with customer to avoid mortgage delinquency, foreclosures and repossessions. For credit card, to avoid delinquency and charge off of accounts. Ensure to follow Fair Debt Collections Practices Act (FDCPA). Work in accordance with consumer privacy laws and company procedures. Determine debtor’s financial ability to offer alternate payment programs and methods. Perform skip tracking to locate debtors with incorrect contact information. Review, approve and post any collections payments submitted by check, Western Union and check by phone. Address inquiries and issues of debtors in a timely and professional manner. Provide excellent and outstanding services to debtors.

Amherst, Ny

Subject Matter Expert for end of lease termination which included, but was not limited to: Disposition Fee, Excess Wear and Tear and over mileage. As a SME, I also maintained high quality relationships with clients, resolving issues and concerns within their auto lease portfolios. Managed account activity by handling inbound and outbound inquiries for customers. Trained new associates and engaged in peer coaching to achieve departmental goals. Documented and maintained standard operating procedures used to perform daily tasks. Utilized E-Oscar credit reporting system to review customer accounts and resolve disputes.