Service provider for project management, content management and change management. • Creating Gritovation (TM) products and services including newsletter, trustedhub playbooks, change management readiness assessments and agile program management tools.• Established conversion to online digital infrastructure, designed communication solutions and metrics, trained staff and supported provider efficiency program implementation.• Applied Articulate 360, Camtasia, and Microsoft 365 product suite by designing and introducing eLearning solutions and content management systems for healthcare and home health industries.• Created project plan, role descriptions, and tools/technologies for project mapping customer journey with emphasis on digital experience.• Designed consumer education strategy and digital assets based on Prochaska behavioral change model

• Change leader in partnership with CMIO to establish and project manage a robust physician-led Clinical Informatics department focused on minimizing physician burnout and improving digital patient experience. • Secured $26M+ in payments during FY2021 based on $500K+ initial investment via program management of video visit implementation and foundational post-live management.• Digital patient experience program management and advocacy.

• Change management leadership at academic medical centers for deployment and post go live support of EHR. Responsibilities include budget, staffing and project planning, hiring and development of staff and program development in close partnership with CMIO, physician champions, Department heads and Medical Directors representing ambulatory, inpatient, surgical, emergency department and hospital outpatient departments.• Process and program advisory lead to multiple-client Service Desk division. • Leadership of client engagement to assist 12 hospital regional system develop the local EHR support team, identify impactful EHR optimization opportunities within the region, and develop methodologies for ongoing EHR process improvement• Development and management of Optimum Managed Services, EHR Practice Support program to include methodology, tools and processes and practice support specialist job descriptions, recruitment, training and oversight management to SLA metrics

• Accountable for annual $10 million portfolio of learning services and knowledge management projects; worked closely with regional IT, HR and operational leadership to provide a seamless array of learning and knowledge management services including multi-year, multi-site EHR initiatives. • Managed teams across the organization comprised of permanent and contracted professionals.

On-site consultant responsible for curriculum development, logistics and deployment of EHR training program for multi-site clinical rollout.

Responsible for curriculum development, logistics and deployment of big bang EHR rollout across 130 ambulatory clinics.