Judith Willard Email & Phone Number

Amersfoort Netherlands

My responsibility is to direct and monitor the day to day operations of the Education support team. I assist the team with complex customer issues and requests. I am responsible of assessing the teams performance, writing reviews and motivating my staff for best results that profit our end users and the company.Additionally I provide assistance to Upper Sales Management Staff with Sales department issues and policies. This includes supervising and providing all aspects of customer service given by the educational team at Extron.Tasks include:• Train, counsel, and mentor team members• Support Sales Management on administrative and organizational tasks. • Coordinate projects that are assigned to the team..• Manage the daily tasks of the regional sales/support team• Special Projects• Develop and Maintain close relationships and contact with Universities / High Education End Users and Education Resellers base• Set up and improve internal processes and training materials for the education market• Act as interface to Marketing and Training for all educational marketing activities (Newsflashes, special trainings)

Amersfoort Netherlands

My responsibility is the coordination of the educational support specialist team at Extron Europe Netherlands. Tasks include:• tracking of all educational projects in Europe, maintaining project lists and the making of statistics for keeping track of the yearly project success. • Coordination of activities with marketing communications and training department. • Set up of internal educational processes and controlling the processes in the team. • Giving support to all team members. • Additionally taking care of the german educational market support for the DACH region. Task inlcude maintaining and building up relationship with AV responsible staff at educational institutions. Giving product information, making quotations and following up on project opportunities.

Amersfoort Netherlands

Task of the position of Education support Representatives included establishing a line of support and customer service for end users at Extron electronics by building up a customer base for the DACH (Germany, Austria, Switzerland) region At the same time maintaining and building up connections and realtionships with responsible AV Managers of educational institutions. I supported process evaluations and setting up processes for the educational market team. My main task was taking care of responsibilities of an education support representative for UK and DACH regions included the following tasks:Setting up accountsQuotations and project follow upProduct informationTraining coordinationSupporting sales Managers on the road

Düsseldorf Area, Germany

For the Implementation of a new banking system I was responsible for the Demo accounts management team:Initiation of the project “Demo accounts”. This included building up and leading of a team consisting of 3 Team members. As Project leader I was responsible for the coordination and delegation of work and tasks of the team. Setting up the project strategy for building test customers with which basic functionalities of the new bank system were tested. The project involved the correspondence and coordination of business tasks for the project with 14 departments over the bank. Main tasks: gathering requirementssetting deadlinesfinancial risk evaluationcontrolling the progress of the project including problem solving and escalation management. Set up of a control system for bank accounts to avoid fraudcontinuous support to the involved departments.

Duisburg Area, Germany

In my position in the project team at telemarketing my main task was dialer management including solving technical problems with the Outbound system, setting skills of agents and staying in close contact with the coordinating command center. Planing of campaignstructure for agents. Vendor contact (outsourcing of campaigns and coordination).Initiation of projects:This involved technical changes to the system to enhance call center agents efficiency. Planning of the project and resources making business plans and developing business cases (Profit and cost evaluation of the projects) from the initiation of the project till closure. Reporting of call volume, revenues and costs of campaigns for the department.

Duisburg Area, Germany

Customer support agent for credit cards outbound. Contacting customers for card block removals and direct sells for insurances.

Duisburg Area, Germany

Customer support agent for customer inquiries in the Inbound and Outbound service. This included informing customers of different products of the bank and making appointments for branches.

Cologne Area, Germany

Assistance in planning and organisation of the mecon[interactive] Trade fair for digital Media. I was responsible for the referee acquisition and mentoring of the same. My main responsibility was to form contact with Managers of companys and win them to referee at the congress (Cold acquisition). Successfully acquired firms were e.g. T-systems, Vodafone, This included travel arrangements and consulting of the referees for the fair and the upcoming event.Organisation of the mecon [euro talent award] (Young graphic designer award) My tasks included the sighting of the sent in work, assembling of a Jury to judge the art work and main assistance to the Jury during the event by coordinating the time frame.

|Düsseldorf Area

During my employment I worked in the division for Self Marketing including editing and producing brochures for the Public Relations firm. I assisted in customer projects positioning them on the market. This included cooperation in budgeting and the initiation of a referee pool for events and congresses. I took the responsibility of the news service to customers informing them about the latest accomplishments and future projects of the firm, also including event preparations as the research for suited locations and catering firms.

Abitur

Kommunikationswissenschaft