Ryan Walker Email & Phone Number

Anaheim, California, United States

Anaheim, California, United States

• Managed Microsoft Teams and PureCloud Call Center environment
• Setup, Configured, and deployed Microsoft Teams Rooms
• Provided first and second level support to users through phone, email, chat, and in-person
• Assisted users with the transition from classic Teams to new Teams
• Troubleshoot server, software, and phone issues
• Managed ticket queue for the Unified Communications team

Anaheim, California, United States

• Provided first and second level support to users through phone, email, chat, and in-person
• Assisted users with the transition from Skype for Business to Teams
• Troubleshoot server, software, and phone issues
• Managed ticket queue for the Unified Communications team
• Trained users on different software’s one-on-one and in groups
• Created and remove phone accounts in Skype for Business, Teams, and Interaction Call Center

Anaheim, California, United States

• Provided first level support over the phone and in person
• Managed users’ accounts through Active Directory
• Processed and deployed new hires (desktops and laptops)
• Decommissioned equipment for employee terminations
• Upgraded users’ workstations from Windows 7 to Windows 10
• Troubleshot network connectivity issues

Pomona

• Manage accounts in Bronco Direct, Blackboard and email
• Recover passwords for faculty, staff and students
• Re-image Windows desktops and laptops
• Help students set up wireless to access the campus wireless, scan and print documents
• Distribute software available to students, faculty and staff
• Facilitated timely and effective response to IT user requests and problems (phone and in person)

Cal Poly Pomona

• Personally selected by Professor to serve as Teacher’s Assistant based on class performance
• Help students in the class with their papers (format, grammar, sentence structure, unity, coherence, and flow)
• Assist Professor with presentations and distributing assignments

Greater Los Angeles Area

- Provided front-line hardware and software technical support for our employees- Responded to tickets dealing with Mac, Windows, iOS and Android devices, and printers- Identified and troubleshooted issues with the LAN and/or WIFI- Procured, setup and distributed of new equipment- Interacted with hardware vendors for repairs/service including warranty.

Seal Beach, California

• Performed as a Cashier for purchases, payments, returns, and exchanges
• Assisted customers with their product and style preferences
• Provided exceptional customer service in person and on the phone
• Communicated special company promotions and sales to customers
• Maintained floor displays with new merchandise and returns
• Tracked inventory using scanners

Westminster

• Performed as a Cashier for purchases, returns, and exchanges
• Assisted customers with their product and style preferences
• Provided exceptional customer service in person and on the phone
• Communicated special company promotions and sales to customers
• Maintained floor displays with new merchandise and returns
• Tracked inventory using scanners