Ryan Walker Email & Phone Number

Anaheim, California, United States

Anaheim, California, United States

• Managed Microsoft Teams and PureCloud Call Center environment • Setup, Configured, and deployed Microsoft Teams Rooms• Provided first and second level support to users through phone, email, chat, and in-person• Assisted users with the transition from classic Teams to new Teams• Troubleshoot server, software, and phone issues• Managed ticket queue for the Unified Communications team• Trained users on different software’s one-on-one and in groups• Granted access to all Single Sign-On applications through Active Directory• Created documentation for software and hardware related processes• Renewed Microsoft Teams Certification (February 2023)• Projects (Upgraded conference rooms to Microsoft Teams Rooms Systems, Created two sub environments in Zoom for Product Development and Sales testing, Installed new speakers and strobes for the Sales floor, Researched best practices for Active Directory and Intune setup for Microsoft Teams Rooms, Created alerts in Purecloud and Microsoft Teams for Sales staff, Tested different features using XML files for Microsoft Teams Rooms Windows, Setup a custom directory in OneDrive for HR, Assisted Github users with configuring two-factor authentication)

Anaheim, California, United States

• Provided first and second level support to users through phone, email, chat, and in-person• Assisted users with the transition from Skype for Business to Teams• Troubleshoot server, software, and phone issues• Managed ticket queue for the Unified Communications team• Trained users on different software’s one-on-one and in groups• Created and remove phone accounts in Skype for Business, Teams, and Interaction Call Center• Granted access to all Single Sign-On applications through Active Directory• Built conference rooms using computer hardware and Extron A/V equipment• Created documentation for software and hardware related processes• Acquired Microsoft Teams Certification (April 2021)• Projects (Built a 2019 Skype for Business Standard Edition Server, Migrated users from Slack to Teams, replaced and upgraded phones in all buildings, Setup OneDrive directories for management in various departments, created and ran network cables in the Data Center)

Anaheim, California, United States

• Provided first level support over the phone and in person• Managed users’ accounts through Active Directory• Processed and deployed new hires (desktops and laptops)• Decommissioned equipment for employee terminations• Upgraded users’ workstations from Windows 7 to Windows 10• Troubleshot network connectivity issues• Monitored ticket queue and escalated requests if needed• Assisted executives and other users with setting up Multi-factor Authentication• Supported a variety of network and local printers• Helped users’ resolve with different types of software• Projects (UPS World Ship Hardware and Software, Turnkey Setup, Motorola Scan Guns)

Pomona

• Manage accounts in Bronco Direct, Blackboard and email• Recover passwords for faculty, staff and students• Re-image Windows desktops and laptops• Help students set up wireless to access the campus wireless, scan and print documents• Distribute software available to students, faculty and staff• Facilitated timely and effective response to IT user requests and problems (phone and in person)• Log tickets using Service Now software (incidents, requests, and reference analytics)• Provide professional and courteous service

Cal Poly Pomona

• Personally selected by Professor to serve as Teacher’s Assistant based on class performance• Help students in the class with their papers (format, grammar, sentence structure, unity, coherence, and flow)• Assist Professor with presentations and distributing assignments

Greater Los Angeles Area

- Provided front-line hardware and software technical support for our employees- Responded to tickets dealing with Mac, Windows, iOS and Android devices, and printers- Identified and troubleshooted issues with the LAN and/or WIFI- Procured, setup and distributed of new equipment- Interacted with hardware vendors for repairs/service including warranty claims- Participated in training users on new software and hardware - Device provisioning and decommissioning- Built peer-to-peer network and wrote the documentation (Project 1)- Created job description and resume for service desk technician (Project 2)

Seal Beach, California

• Performed as a Cashier for purchases, payments, returns, and exchanges• Assisted customers with their product and style preferences• Provided exceptional customer service in person and on the phone• Communicated special company promotions and sales to customers• Maintained floor displays with new merchandise and returns• Tracked inventory using scanners

Westminster

• Performed as a Cashier for purchases, returns, and exchanges• Assisted customers with their product and style preferences• Provided exceptional customer service in person and on the phone• Communicated special company promotions and sales to customers• Maintained floor displays with new merchandise and returns• Tracked inventory using scanners