Judith Miller Email & Phone Number

Edinburgh, GB

Edinburgh, Scotland, United Kingdom

• Following a secondment in a different department I returned to my Events role in February 2022 as things started to return to normal. As the pub business of Heineken UK, Star Pubs & Bars has been through a significant.
• Accountability for the management of the Star Pubs & Bars event calendar.
• Ensure all events are aligned with the Heineken UK brand led agenda.
• Create and drive best practice within hospitality, ensuring high standards are adopted and agreed ways of working become the norm within Star Pubs & Bars to ensure the best possible customer experience.
• Liaise with suppliers to negotiate best value, adopting a global approach to procurement.
• Responsible for managing hospitality within agreed budgets and driving value for money.

Edinburgh, Scotland, United Kingdom

• During Covid, I was seconded into the Customer Service and Logistics department to assist the teams during an exceptionally busy period for the supply chain, working in both On and Off Trade:-
• Managing high value accounts, responsible for beer and cider supplies to Coop and Sainsbury’s UK wide.
• Full order capture, stock control and planning using SAP daily.
• Utilising the maximum depot and vehicle space available through expert planning and communication.Engaging the principles of Total Productive Management as much as possible.
• Work to tight deadlines under extreme pressure in a calm and level-headed manner.

Edinburgh, United Kingdom

• As the pub business of Heineken UK, Star Pubs & Bars has been through a significant growth period in 2018, with their owned sites virtually trebling in numbers. As part of the enlarged administration structure, a role.
• Accountability for the management of the Star Pubs & Bars event calendar.
• Ensure all events are aligned with the Heineken UK brand led agenda.
• Create and drive best practice within hospitality, ensuring high standards are adopted and agreed ways of working become the norm within Star Pubs & Bars to ensure the best possible customer experience.
• Liaise with suppliers to negotiate best value, adopting a global approach to procurement.
• Responsible for managing hospitality within agreed budgets and driving value for money.

Edinburgh, United Kingdom

As part of the Star Pubs and Bars, Pub Support team, I worked in a small project team providing dedicated support to process a high volume of purchase orders via SAP as a key part of the investment programme for the pub estate.

Kirkcaldy, United Kingdom

• Raith Rovers Football Club, based in Kirkcaldy, Fife, are a full-time professional football team playing in the third tier of Scottish Football. As Business Development Manager, I:-
• Grew both existing and new business by turning around previously negative relationships throughcustomer visits and improved communication.
• Developed, improved and maintained key community relationships in order to promote anddevelop the Club.
• Implemented a higher quality hospitality offering which sold out for all games offered in season2017-2018.
• Made and implemented key decisions, for example, taking back control of our hospitality barwhich resulted in increasing revenue and margin.
• Played a key role in the project team for the synthetic pitch and stadium redevelopment and keyliaison between stadium owners, pitch consultants, contractors and staff.

St Andrews, Fife

• The Old Course Experience, now The Experience, St Andrews, is a high end, luxury tour operator. As Events and Reservations Manager I:-
• Created and presented performance reports to Head Office in order to demonstrateimprovements.
• Organised, promoted and marketed the following tournaments and tour programmes:-o Father & Son Tournament – 2001 – 1016o Ryder Cup Programmes – 2006, 2008, 2012 and 2014o Open Championship Programmes – between 2005.
• Designed and developed a bespoke reservations system which improved efficiency and increasedsales.
• Effectively managed suppliers including selection, negotiation and payment to maximise marginand improve overall customer service.
• Developed a large business relationship network in order to sell, improve and promote the OldCourse Experience.

Edinburgh, United Kingdom

• The Edinburgh Military Tattoo is one of the largest and most famous entertainment shows in the Scottish events calendar. As Box Office Assistant I:-
• Consistently met and exceeded sales targets.
• Part of project team, which led the design, development and trialling of a new online bookingsystem.
• Answered, fielded and dealt with telephone calls and faxes.
• Cash handling and card/cheque processing.
• General administrative tasks including receiving, screening and distributing mail.

Epcot Center, Florida

• Walt Disney World, Florida is one of the most famous entertainment venues in the world. As a Cultural Representative for the UK in Epcot Center I:-
• Gained valuable experience of living and working abroad, and learning how to manage people ina diverse organisation.
• Led a successful project to streamline daily banking and financial reporting.
• Provided management and development of other team members.