Following a secondment in a different department I returned to my Events role in February 2022 as things started to return to normal. As the pub business of Heineken UK, Star Pubs & Bars has been through a significant growth period in 2018, with their owned sites virtually trebling in numbers. As part of the enlarged administration structure, a role was created to coordinate the planning of large scale national and international events on behalf of the Star Pubs leaders.• Accountability for the management of the Star Pubs & Bars event calendar.• Ensure all events are aligned with the Heineken UK brand led agenda.• Create and drive best practice within hospitality, ensuring high standards are adopted and agreed ways of working become the norm within Star Pubs & Bars to ensure the best possible customer experience.• Liaise with suppliers to negotiate best value, adopting a global approach to procurement.• Responsible for managing hospitality within agreed budgets and driving value for money.• Plan, support and attend Star Pubs and Bars key colleague and brand led and contracted events including implantation briefs, conferences, trade shows, forums, horse racing, golf days, Heineken Cup, Champions League and Europa League football, festivals etc.• Responsible for all administration and logistics for key hospitality and events.• Influence operation teams at all levels to ensure compliance with Heineken UK customer hospitality policy.

During Covid, I was seconded into the Customer Service and Logistics department to assist the teams during an exceptionally busy period for the supply chain, working in both On and Off Trade:-• Managing high value accounts, responsible for beer and cider supplies to Coop and Sainsbury’s UK wide.• Full order capture, stock control and planning using SAP daily.• Utilising the maximum depot and vehicle space available through expert planning and communication.Engaging the principles of Total Productive Management as much as possible.• Work to tight deadlines under extreme pressure in a calm and level-headed manner.

As the pub business of Heineken UK, Star Pubs & Bars has been through a significant growth period in 2018, with their owned sites virtually trebling in numbers. As part of the enlarged administration structure, a role was created to coordinate the planning of large scale national and international events on behalf of the Star Pubs leaders.• Accountability for the management of the Star Pubs & Bars event calendar.• Ensure all events are aligned with the Heineken UK brand led agenda.• Create and drive best practice within hospitality, ensuring high standards are adopted and agreed ways of working become the norm within Star Pubs & Bars to ensure the best possible customer experience.• Liaise with suppliers to negotiate best value, adopting a global approach to procurement.• Responsible for managing hospitality within agreed budgets and driving value for money.• Plan, support and attend Star Pubs and Bars key colleague and brand led and contracted events including implantation briefs, conferences, trade shows, forums, horse racing, golf days, Heineken Cup, Champions League and Europa League football, festivals etc.• Responsible for all administration and logistics for key hospitality and events.• Influence operation teams at all levels to ensure compliance with Heineken UK customer hospitality policy.

As part of the Star Pubs and Bars, Pub Support team, I worked in a small project team providing dedicated support to process a high volume of purchase orders via SAP as a key part of the investment programme for the pub estate.

Raith Rovers Football Club, based in Kirkcaldy, Fife, are a full-time professional football team playing in the third tier of Scottish Football. As Business Development Manager, I:-• Grew both existing and new business by turning around previously negative relationships throughcustomer visits and improved communication.• Developed, improved and maintained key community relationships in order to promote anddevelop the Club.• Implemented a higher quality hospitality offering which sold out for all games offered in season2017-2018.• Made and implemented key decisions, for example, taking back control of our hospitality barwhich resulted in increasing revenue and margin.• Played a key role in the project team for the synthetic pitch and stadium redevelopment and keyliaison between stadium owners, pitch consultants, contractors and staff.• Managed a small team of office and match day staff.• Represented the Football Club at networking events and other official functions.• Greeted and dealt with visitors to the Stadium.• Setting up Meeting Rooms, Hospitality Suites and Conference facilities within the Stadium.• Hosting Match Day Hospitality, Conferences and networking events in the Stadium.• Answered, fielded and dealt with telephone calls generally and on behalf of the Directors and Club Manager.• Provided full secretarial support to the Directors and Club Manager.• Booked travel, accommodation and meals for the playing staff, management and Directors.

The Old Course Experience, now The Experience, St Andrews, is a high end, luxury tour operator. As Events and Reservations Manager I:-• Created and presented performance reports to Head Office in order to demonstrateimprovements.• Organised, promoted and marketed the following tournaments and tour programmes:-o Father & Son Tournament – 2001 – 1016o Ryder Cup Programmes – 2006, 2008, 2012 and 2014o Open Championship Programmes – between 2005 - 2015• Designed and developed a bespoke reservations system which improved efficiency and increasedsales.• Effectively managed suppliers including selection, negotiation and payment to maximise marginand improve overall customer service.• Developed a large business relationship network in order to sell, improve and promote the OldCourse Experience.• Created, developed and managed new database in order to improve sales processes.• Represented the Old Course Experience at international trade shows.• Dealt with major international company CEO's, politicians and celebrities in a discreet and confidential manner.• Acted as PA to the Head of Operations, managing her varied and complex diary both home and abroad.• Sourced and booked travel, accommodation, meeting/dining space and tour programmes. Compiling accompanying documentation and travel itineraries.

The Edinburgh Military Tattoo is one of the largest and most famous entertainment shows in the Scottish events calendar. As Box Office Assistant I:-• Consistently met and exceeded sales targets.• Part of project team, which led the design, development and trialling of a new online bookingsystem.• Answered, fielded and dealt with telephone calls and faxes.• Cash handling and card/cheque processing.• General administrative tasks including receiving, screening and distributing mail.

Walt Disney World, Florida is one of the most famous entertainment venues in the world. As a Cultural Representative for the UK in Epcot Center I:-• Gained valuable experience of living and working abroad, and learning how to manage people ina diverse organisation.• Led a successful project to streamline daily banking and financial reporting.• Provided management and development of other team members.