Judith Thomas Email & Phone Number

Warrington, Gb

Warrington, Gb

Wigan, United Kingdom

- Accountable for overseeing match days for both Wigan Warriors Rugby League Club and Wigan Athletic Football Club, in addition a wide range of hospitality operations, from intimate dinners to large-scale conferences.- Developed sales and marketing initiatives that have helped to grow the revenue of the business through the diversification of the product offering.- Defined and delivered staff training to drive improved service quality and compliance to company standard procedures.- Responsible for recruitment, team growth and development, setting staff rotas, inventory management, and stadium security.

Liverpool, United Kingdom

- Responsible for managing conferences and events across multiple museum sites in Liverpool City Centre, each with a foot fall in excess of one million people per annum.- Negotiated an improved contract with consumable supplier to deliver annual cost savings of over £2,000. Currently managing the read across of this best practice process for all museum departments with further projected benefits of £12,000 per year.- Facilitated numerous training & development sessions for all new and existing staff members (circa 100 people).- Led business development project which delivered permanent 10% cost reduction through re-tendering process of existing ice supply contract.- Supported the Operations Manager with the recruitment of 30 new staff members to business growth across all Liverpool museum sites.

Langtree Park, St. Helens

- Responsible for managing 9 public retail points, with 120 direct staff, and typical takings of £20,000 per match day.- Reduced both Food & Liquor wastage by 75% across all 9 public retail points, which resulted in cost savings of over £2000 per match day.- Developed and implemented a number of key Best Practice procedures, which ensure secure management of stock and cash.- Driven a culture change in staff confidence, product knowledge, and operational efficiency through effective coaching and training.- Developed and implemented a diverse range corporate training courses for all public staff on site.- Accountable for stock and inventory management, communicating with suppliers and ordering optimal stock quantities.

Haydock Park Racecourse

- Responsible for managing public and hospitality events for up to 2000 delegates.- Communicating daily with the management team, planning work schedules and checking client requirements, dealing with customer complaints, comments and enquiries.- Accountable for the recruitment, training, organisation and monitoring of staff, supervising maintenance, supplies and equipment, achieving sales targets- Ensuring compliance with health and safety, licensing laws and other legal regulations- Day-to-day troubleshooting and addressing problems as they arise

Haydock Park Racecourse

- Managed 10 retail points which took in excess of £25,000 each Race Day.- Responsible for Customer satisfaction, staff rotas, a team of 60 direct staff, and capturing revenue.- Led meetings and briefings on a daily basis in order to organise staff, raise awareness, alleviate wastage, increase productivity, and deliver to the Customer's expectations.- Proven track record for exceeding sales targets set by senior management, whilst scoring the highest quality and service standards via mystery shopper feedback.- Improved Service standards via implementation of Best Practice standard operating procedures.

Haydock Park Racecourse

Managed 8 retail points which took in excess of £20,000 each Race Day, with 40 direct staff.