Judit Roman

Judit Roman Email and Phone Number

WFM Real Time Analyst in Zalando SE @ TD SYNNEX
Judit Roman's Location
Barcelona, Catalonia, Spain, Spain
About Judit Roman

Judit Roman is a WFM Real Time Analyst in Zalando SE at TD SYNNEX. She is proficient in Francés and Inglés.

Judit Roman's Current Company Details
TD SYNNEX

Td Synnex

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WFM Real Time Analyst in Zalando SE
Judit Roman Work Experience Details
  • Td Synnex
    Credit Intelligence Reporting Analyst
    Td Synnex May 2024 - Present
    Barcelona, Catalonia, Spain
  • Zalando Se
    Wfm Real Time Analyst Senior
    Zalando Se Jul 2021 - May 2024
    Berlín, Alemania
    • Monitor operational business in real-time and detect possible deviations in forecast, productivity and staffing levels to deliver the expected SLA. • Working closely with Operations Management, Service Provider Management, WFM and other internal and external key stakeholders ensuring intraday strategies are aligned within the WFM Department• Proactively challenging processes, leading/participating in projects to bring up alternatives and improvements to the team.• Creating and maintaining reports with the relevant KPI for intraday and ad-hoc data for the pertinent departments.
  • Agoda
    Shift Coordinator
    Agoda Dec 2019 - May 2021
    Budapest
    • Real time traffic management to consistently accomplish service levels goals.• Providing leadership team with timely, accurate reports on workload, leaves and absence records, training, meeting and coaching schedules, intraday performance. The reports include but are not limited to Traffic, Headcount & Adherence and VOC.• Lead/participate in projects to drive automation and improve internal processes. • Utilizing workforce management software to execute plans for agent activities such as Training and One-on-one Coaching.• Being the point of contact of several departments in order to achieve business objectives related to adherence. - Raise on-spot technical issues - Detect and inform of changes in the system
  • Agoda
    Customer Experience Specialist
    Agoda Aug 2018 - Dec 2019
    Budapest, Budapest, Hungary
  • Seat, S.A.
    Asistente De Dirección
    Seat, S.A. May 2017 - Dec 2017
    El Prat Del Llobregat
  • Higuests
    Profiles Manager
    Higuests Jul 2016 - Feb 2017
    Dubai
  • Escapada Rural
    Atención Al Cliente Y Comercial
    Escapada Rural Feb 2015 - Jun 2016

Judit Roman Education Details

Frequently Asked Questions about Judit Roman

What company does Judit Roman work for?

Judit Roman works for Td Synnex

What is Judit Roman's role at the current company?

Judit Roman's current role is WFM Real Time Analyst in Zalando SE.

What schools did Judit Roman attend?

Judit Roman attended Universitat Autònoma De Barcelona, Ceta Escola Universitària De Turisme.

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