• Analyze processes, gather requirements, coordinate resources, manage priorities and schedules, and make recommendations for software and hardware development, integration, and installation projects on a contract basis • Central Florida Support Lead for Honeywell, AIG, ADT/Tyco and DuPont with 2000+ users. This function requires asset ordering and management, staffing coordination for projects, training of technicians, and the management and reporting of escalated issues.• Assisted the Vice President (Dell Operations), by eliciting, analyzing and validating the warranty repair process documenting the business, organizational and operational requirements. These requirements were optimized through stakeholder consultation and then they were translated into prioritized, functional specifications. The result was a rebuilt and more efficient supply chain process that met stakeholder needs.• Developed a Request for proposal for Brevard Children and Families which included a comprehensive IT solution that contained a complete software and hardware changeover, as well as perpetual managed services.

• Maintained network, HMS, workstations, and peripherals on a daily basis.• Acted as personal aide for the Center and CEOs’ alternate businesses and real estate holdings which involved valuations, business related taxes, business operation and negotiations• Involved directly with insurance submission, medical coding, billing, and taxes