Scrum Master for the team looking after the Enterprise Atlassian tools for the bank which included the Cloud migration of the Atlassian tool from on-prem infrastructure to Atlassian SaaS.Key responsibilities included:- Facilitate Scrum ceremonies - Sprint Planning, Daily Stand-Ups,Sprint Reviews and Sprint Retrospectives as well as Backlog Refinement and ensured team(s) adherence to Agile principles and a greed upon Ways of Working- Organise and facilitate Quarterly Planning (AKA PI Planning / Big Room Planning) at the Tribe / Crew level- Collaborate and drive continuous improvements in the Agile Ways of Working at the team level, Chapter level (Scrum Masters and Product Owners) and Leadership level (Tribes / Crews)- Support the Product Owner so that they are able to maximise value delivered by the teams- Assist the squads in the removal of impediments / blockers by (1) Coaching squads to manage and monitor impediments; (2) Define and manage process of escalation to Scrum Master and Product Owner to help remove impediments or raise to Scrum of Scrums- Effectively influence and enable a psychological safe environment for teams and stakeholders to collaborate and call out risks

Project Manager for Privacy Enforceable Undertaking Program work stream 8.6 focusing on Portfolio Reviews for all IT Services in the Bank.- Facilitated workshop with key stakeholders including Service Owners and Service managers to understand IT Services including current risks and controls- Coached team to be self managing and cross functional- Developed project plans to monitor and track progress of milestone deliverables- Presented high level status updates on the progress of the Privacy Enforceable Undertaking Program 8.6 work stream deliverables to senior management

Delivery Manager within the Digital Operations Technology ('DOT') leading the system changes and configuration for Collection specific IT system - CredAgility.- Coached Scrum and Agile principles to team members- Facilitated Scrum events including Daily Scrum (Stand-Ups), Sprint Reviews and Sprint Retrospectives- Created and managed project schedules for project work- Created and implemented the release and deployment schedule for different projects in the team- Delivered key customer focused outcomes through high visibility projects including: * Financial Assistance Solutions (FAS) Remediation - Automation of processes and letters in the Collections systems; * Home Loan (HL) Deferral - Delivered key changes relating to HL deferral for impacted customers during the COVID-19 pandemic

Senior Automation Engineer within Group Operations ('GO') Technology across large scale Agile and Digital transformation program of work to digitise, automate and improve the back-office experience for GO teams.- Designed and developed automation solutions using Blue Prism (for Robotic Process Automation, 'RPA') and Pegasystems (for Business Process Management, 'BPM') based on automation framework and best practices. The overall design and development was also part of the end to end process utilising other technologies including Pegasystems (for business process management, 'BPM') and Kofax (for document imaging)- Developed and maintained library of business rules and reusable assets - processes and objects- Delivered on key major programs of work including: * GO Transformation II - Focused on the digitisation and automation of business processes using Robotic Process Automation (RPA), workflow management and document imaging software * Banking Code of Practice (BCOP) for Deceased Estate (DE) Management - a regulatory and remediation project to streamline business processes (and the underlying technology) to align with customer outcomes relating to DE

- Conducted usability studies, gathered business requirements and collected feedback. These fed into the creation of a backlog for product owner prioritisation.- Assisted UX team with providing ongoing support for the User Centred Design and Productivity strategy, and assisted in the design of visual framework and workflow product/application improvement. - Built and presented consumer insights to support continuous improvement and product development.- Configured Collections system to better serve our internal stakeholders and users' needs.- Managed testing efforts including guiding business testers to fulfil their testing responsibilities, defect management and conducted business verification (BV) testing post implementation of the project- Held external vendor accountable for project deliverables, defect fixes and support in the testing phase

- Mentored and managed a team of Systems Analysts.- Accountable for Business Analysis, Project Releases, Testing of Releases, Database Administration within the team.

- Used business and financial analysis skills to identify and propose strategies relating to financial recovery, identifying high impact change needed to increase the likelihood of a positive outcome.

Worked on the reporting needs for multiple funds being managed and calculating unit prices.

- Worked in large team to service mixed client portfolio, with accountability for client relationship management, credit assessments, lending decisions, account management, reporting and new product launches.- Performed business analysis on proposed lending and financial performance of client to assess credit risk.